Direct Access Implementation Activity Report
May 15, 1998
Reporting for the period of April 1 through April 30

Mandated Direct Access Reporting Requirements:

1.	The number of direct access requests received:	13,514	
2.	The number of requests processed:	12,916	
3.	The number of customers switched to direct access:	18,043	
a)	The number of customers scheduled to switch to direct access pending a meter read:	12,399	
b)	The number of customers scheduled to switch to direct access pending a meter installation:	517	
4.	The number of customers switching direct access providers:	1	

5.	A breakdown of the requirements (1 through 3 and 4) above by customer class:	
Direct Access Activity (current month)	Residential	Commercial	Industrial	Agricultural	
a)	the number of direct access requests received 	8,451	4,317	48	100	
b)	the number of requests processed	8,451	4,317	48	100	
c)	the number of customers switched to direct access	10,120	7,673	121	128	
d)	the number of customers switching direct access providers	0	1	0	0	

				
Direct Access Activity
 (Nov. 1, 1997 - April 30, 1998)	Residential	Commercial	Industrial	Agricultural	
a)	the number of direct access requests received 	19,575	14,842	234	248	
b)	the number of requests processed	19,575	14,842	234	248	
c)	the number of customers switched to direct access	10,120	7,673	121	128	
d)	the number of customers switching direct access providers	0	1	0	0	
	
Number of PG&E Customer Accounts	Residential	Commercial	Industrial	Agricultural	
Total number of PG&E Customer Accounts over 12 months	3,926,478	466,763	1,087	86,239	

6.  The average backlog of requests during the month (in avg. days):	1	
a)  The total gross number of direct access requests that went into “error status” during the month:	1,462	
7.  The number of customers who request a return to UDC service from direct access:	61	

Definitions of Direct Access Reporting Requirements

Mandated Reporting Requirements	PG&E’s Definition of the Requirement	
1)  “the number of direct access requests received”	The total number of actual direct access requests received during the report period  by customer account. 	
2)  “the number of requests processed”	The total number of direct access requests processed during the report period by customer account.  This includes direct access requests that are accepted and confirmed :  1)  pending a scheduled meter read,  or 2)  pending a meter
installation.	
3)  “the number of customers switched to direct access”	The total number of confirmed customer account switches from PG&E full service to direct access during the report period.	
3a)  “the number of customers scheduled to be switched to direct access pending a meter read”	The total number of customer accounts that are scheduled to be switched to direct access in the future--pending a meter read.	
3b)  “the number of customers scheduled to be switched to direct access pending a meter installation”	The total number of customer accounts that are scheduled to be switched to direct access in the future--pending a meter installation.	
4)  “the number of customers switching direct access providers”	The total number of confirmed customer account switches from one Energy Service Provider to another during the report period.	
5)  “a breakdown of the above data by customer class”	CPUC reporting requirements for items 1 through 3, and 4 above (during the report period and cumulative totals since Nov. 1, 1997) by the following customer classes:
1) 	residential, 2)  commercial, 
3) industrial, and 4)  agriculture.	
6)  “the average backlog of requests during the month”	The average number of days direct access requests were in “error status”  during the report period. 	
6a)  “the total gross number of direct access requests that went into error status during the month”	The total gross number of direct access requests that went into “error status” during the report period.	
7)  “the number of customers who request a return to UDC service from direct access”	The total number of confirmed customer account switches from direct access to PG&E Full Service during the report period.