CALIFORNIA PUBLIC UTILITIES COMMISSION 1994 Action Plan 1. Issue ATL guidelines Draft by SAW Distribute draft for comment (or workshop) Adopt via resolution 2. Finalize Case Management Statement rule Draft by Brian Cragg Comment Period Approval by Commission through a rulemaking decision 3. Complete Customer Complaints Workshop Process Consolidate with efforts to address telecommunications-specific consumer protection issues Schedule and conduct additional workshop - SAW, Marco Valenti, Rob Feraru, Susan Sheftel Write Report to Commission on Results - SAW 4. Develop and provide periodic public Alternatives to Litigation orientation sessions 5. Establish and institute a plan for ongoing mediation, facilitation and negotiation training for the Commission staff 6. Create and Implement a Public Advisor's Office Action Agenda to increase and improve interest group representation Prepare new Notice Procedures to help ensure that notice of new proceedings will be: - complete - easily understood - aggressive - multi-media Develop a strategy for outreach to potential intervenors Propose a broadened scope for the Public Advisor's office placing greater emphasis on: - finding effective intervenors to represent affected interests - helping intervenors to develop strategies for participation - providing reproduction, document retrieval and mailing assistance for under-funded intervenors - investigating the problems underlying individual consumer complaints Provide state-wide training sessions for intervenor groups 7. Create internal procedures for ALJs to assess adequacy of representation CALIFORNIA PUBLIC UTILITIES COMMISSION Chief ALJ prepares procedures to assure that ALJs do the following: - Analyze testimony and pleadings and conduct a prehearing conference to identify issues and affected interests - Issue a ruling stating whether or not significant interests are unrepresented 8. Create a policy document expressing DRA's responsibility to provide support for intervenors Draft prepared by Executive Director Policy adopted by Commission through a resolution 9. Create a Workshop and Negotiation Support Center Housed in Management Services, CACD or ALJ Assign room and procure equipment/supplies Provide notice, make signs and logistical telephone calls, and send preparatory letters 10. Inform parties of ATL options and in-house mediation and facilitation services Create a brochure - Public Advisor 11. Create formal discovery rules First Draft by Legal Division and ALJ Division Reg-Neg Style Review and Revision in R.84-12-028 - ALJ Facilitator or Mediator If Needed Adopt through formal rulemaking 12. Intervenor Funding Reform Process Establish Intervenor Funding Consensus Process Propose legislation changing definition of "substantial contribution" Sponsor legislation to implement consensus changes Change rules where necessary to implement consensus changes - 2 -