CCC PPPPP U U CCC N N EEEEE W W W SSS C C P p U U C C NN N E W W W S S C P P U U C N N N E W W W S C PPPPP U U C N N N EEE W W W W SSS C P U U C N N N E WW WW S C C P U U C C N NN E W W S S COC P UUUU CCC N N EEEEE W W SSS California Public Utilities Commission 505 Van Ness Avenue, Room 5301 San Francisco, CA 94102 CONTACT: Armando Rendon April 10, 1996 CPUC-011 415-703-1366 (R95-04-043) CPUC SAYS CONSUMERS WON'T HAVE TO CHANGE PHONE NUMBERS IF THEY GO WITH LOCAL SERVICE COMPETITOR The California Public Utilities Commission (CPUC) today ordered that local service customers must be able to retain their existing numbers even if they change to a rival provider. Former monopoly phone companies and the new Competitive Local Carriers must offer each other, in industry lingo, "interim number portability." Pacific Bell (Pacific) and GTE California (GTEC) must promptly file a statement with the CPUC detailing prices and terms for offering portability at a wholesale rate. Without portability in place, a consumer might be reluctant to change carriers and be forced to forfeit an existing number for a new one with a competitor provider, even if a competitor could offer a lower rate. A customer could incur costs for reprinting stationary or just prefer to keep a familiar number. "This impediment," the Commission said, "would be an unacceptable constraint on the development of a competitive market." Portability will be carried out for an interim period through the use of remote call forwarding (RCF) and direct inward dialing (DID). For the time being, everyone who changes to another local service provider will be on remote call forwarding. This will limit certain services such as Caller ID--a call that's forwarded would show the previous home number of the RCF customer and not the number of the person making the call. DID, intended primarily for businesses, allows incoming calls to be dialed directly to phone stations served by PBX or a CENTREX; the call need not go through an operator. Pacific and GTEC will provide RCF for the time being at a wholesale monthly rate: $1.94 and $2.29, respectively. These are interim rates and may be adjusted based on results of a cost -more- study being conducted in the Open Access and Network Architecture Development proceeding, which is looking at several pricing and cost aspects of local phone competition. The measures adopted today are considered temporary until a permanent system is developed which does not require two telephone numbers, the original number and the forwarded number. The California Local Number Portability Task Force, set up by the CPUC last May, submitted a report February 29 offering for review five ways of enabling customers to change phone companies without losing their existing phone numbers. ###