CCC PPPPP U U CCC N N EEEEE W W W SSS C C P p U U C C NN N E W W W S S C P P U U C N N N E W W W S C PPPPP U U C N N N EEE W W W W SSS C P U U C N N N E WW WW S C C P U U C C N NN E W W S S CCC P UUUU CCC N N EEEEE W W SSS California Public Utilities Commission 505 Van Ness Avenue, Room 5301 San Francisco, CA 94102 CONTACT: Dianne Dienstein July 12, 1995 CPUC - 61 415-703-2423 NEW CPUC GENERAL INFORMATION PHONE NUMBER To make it as easy as possible for people to call the California Public Utilities Commission (CPUC), the Commission's new general information phone number, effective today, is GENERAL INFORMATION 415-703 CPUC (415-703-2782) The CPUC regulates the rates, standards of service and safety of investor-owned electric, natural gas, water and telecommunications utilities and oversees safety of transportation companies operating in California. OTHER IMPORTANT CPUC INFORMATION PHONE NUMBERS CPUC Consumer Affairs toll-free 1-800-649-7570 Northern California TDD 415-703-2032 Southern California TDD 213-897-0426 Consumers and businesses with questions about their utility rates or service should first contact the utility. If they cannot resolve their question or problem with the utility, they can call CPUC Consumer Affairs for assistance. CPUC Public Advisor Northern California 415-703-2074 Southern California 213-897-3544 The Public Advisor's Office explains how to participate in CPUC proceedings, file a formal complaint, and use CPUC procedures. - more - CPUC News Bureau Northern California 415-703-2423 Southern California 213-897-4225 Information about the CPUC and its rulings, actions, and programs is available from the News Bureau. ON-LINE INFORMATION ABOUT THE CPUC is available through both ComPUCall and the Internet: ComPUCall can be accessed by computer and modem by dialing 415-703-1297 to find CPUC news releases, the Daily Calendar, and Commission meeting agenda. Communication parameters: baud rate = 300, 1200, 2,400, or 9,600 data = 7 parity = SPACE 1 stop bit duplex = FULL At the CONNECTED TO message, press the enter key twice. At LOGIN PLEASE, type: Login PUC (no password is needed). At TERMINAL TYPE, choose the one most like your terminal type: VT, PX, TTY, or T5. Press spacebar once to read one screen at a time, or hold down the spacebar to scroll through an entire document. ESC e will cancel your viewing and return you to the previous menu. Help line is 415-703-1767 Monday-Friday 8 a.m. - 5 p.m. INTERNET - more CPUC information, including proceeding documents is available through the Internet. Use either gopher.cpuc.ca.gov or ftp.cpuc.ca.gov. ###