QUESTION=08. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE? 
Sample Count=831

SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 37.74% | 43.45% | 0.96
5 LINES OR LESS | 2. rarely | 35.21% | 33.27% | 0.23
5 LINES OR LESS | 3. occasionally | 14.02% | 14.92% | 0.64
5 LINES OR LESS | 4. frequently | 13.03% | 8.37% | 0.01

QUESTION=09. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT?
 Sample Count=827
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 62.21% | 66.23% | 0.91
5 LINES OR LESS | 2. rarely | 22.91% | 24.38% | 0.72
5 LINES OR LESS | 3. occasionally | 9.91% | 7.09% | 0.07
5 LINES OR LESS | 4. frequently | 4.97% | 2.30% | 0.03

QUESTION=10. HOW OFTEN HAVE YOU HEARD VOICES ECHOING?
 Sample Count=821
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 62.53% | 71.80% | 1.00
5 LINES OR LESS | 2. rarely | 26.26% | 19.80% | 0.01
5 LINES OR LESS | 3. occasionally | 7.14% | 6.50% | 0.34
5 LINES OR LESS | 4. frequently | 4.07% | 1.90% | 0.04

QUESTION=11. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY?
Sample Count=826
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 57.57% | 63.90% | 0.98
5 LINES OR LESS | 2. rarely | 25.64% | 25.90% | 0.54
5 LINES OR LESS | 3. occasionally | 12.77% | 7.30% | 0.01
5 LINES OR LESS | 4. frequently | 4.02% | 2.90% | 0.19

QUESTION=12. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU?
 Sample Count=821
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 62.59% | 66.53% | 0.93
5 LINES OR LESS | 2. rarely | 23.57% | 26.51% | 0.88
5 LINES OR LESS | 3. occasionally | 10.66% | 4.77% | 0.00
5 LINES OR LESS | 4. frequently | 3.17% | 2.18% | 0.19

QUESTION=13. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE?
 Sample Count=825
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 65.15% | 58.90% | 0.02
5 LINES OR LESS | 2. rarely | 21.84% | 25.20% | 0.90
5 LINES OR LESS | 3. occasionally | 8.74% | 12.80% | 0.99
5 LINES OR LESS | 4. frequently | 4.27% | 3.10% | 0.18

QUESTION=14. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING?
 Sample Count=816
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 70.55% | 76.24% | 0.98
5 LINES OR LESS | 2. rarely | 19.58% | 19.18% | 0.46
5 LINES OR LESS | 3. occasionally | 8.70% | 3.98% | 0.00
5 LINES OR LESS | 4. frequently | 1.17% | 0.60% | 0.19

QUESTION=15. HOW OFTEN WAS THE LINE DEAD UPON PICKING UP THE PHONE?
 Sample Count=824
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 61.11% | 63.44% | 0.79
5 LINES OR LESS | 2. rarely | 20.68% | 23.98% | 0.91
5 LINES OR LESS | 3. occasionally | 10.46% | 9.19% | 0.25
5 LINES OR LESS | 4. frequently | 7.75% | 3.40% | 0.00

QUESTION=16. HOW OFTEN HAVE YOU REACHED A NUMBER NOT DIALED?
 Sample Count=827

SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 72.57% | 65.00% | 0.00
5 LINES OR LESS | 2. rarely | 18.92% | 29.20% | 1.00
5 LINES OR LESS | 3. occasionally | 6.04% | 4.10% | 0.09
5 LINES OR LESS | 4. frequently | 2.46% | 1.70% | 0.22

QUESTION=17. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING? 
Sample Count=828
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 68.63% | 67.00% | 0.29
5 LINES OR LESS | 2. rarely | 21.43% | 26.00% | 0.96
5 LINES OR LESS | 3. occasionally | 8.77% | 5.00% | 0.02
5 LINES OR LESS | 4. frequently | 1.16% | 2.00% | 0.90

QUESTION=18. HOW OFTEN DID YOU HEAR AN "ALL CIRCUITS ARE BUSY" RECORDING OR A FAST BU 
Sample Count=828
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 45.60% | 55.10% | 1.00
5 LINES OR LESS | 2. rarely | 32.54% | 31.10% | 0.31
5 LINES OR LESS | 3. occasionally | 18.15% | 11.20% | 0.00
5 LINES OR LESS | 4. frequently | 3.70% | 2.60% | 0.18

QUESTION=19. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH?
 Sample Count=830
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 39.19% | 44.54% | 0.96
5 LINES OR LESS | 2. rarely | 45.34% | 39.34% | 0.03
5 LINES OR LESS | 3. occasionally | 13.65% | 14.01% | 0.57
5 LINES OR LESS | 4. frequently | 1.82% | 2.10% | 0.64

QUESTION=20. HOW MANY LOCAL TOLL CALLS HAVE YOU MADE IN THE LAST 30 DAYS?
 Sample Count=835
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. none | 33.74% | 22.40% | 0.00
5 LINES OR LESS | 2. 6 to 10 | 34.23% | 42.40% | 1.00
5 LINES OR LESS | 3. 11 to 30 | 24.01% | 26.00% | 0.78
5 LINES OR LESS | 4. more than 30 | 8.02% | 9.20% | 0.77

QUESTION=21. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE IN THE LAST 30 DAYS?
Sample Count=717
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 47.84% | 53.30% | 0.95
5 LINES OR LESS | 2. rarely | 32.55% | 32.20% | 0.46
5 LINES OR LESS | 3. occasionally | 10.53% | 10.80% | 0.55
5 LINES OR LESS | 4. frequently | 9.08% | 3.70% | 0.00

QUESTION=22. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT IN THE LAST 30 DAYS? 
Sample Count=704
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 68.78% | 72.40% | 0.87
5 LINES OR LESS | 2. rarely | 20.09% | 21.30% | 0.67
5 LINES OR LESS | 3. occasionally | 7.50% | 5.60% | 0.15
5 LINES OR LESS | 4. frequently | 3.63% | 0.70% | 0.01

QUESTION=23. HOW OFTEN HAVE YOU HEARD VOICES ECHOING IN THE LAST 30 DAYS?
 Sample Count=711
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 72.77% | 76.70% | 0.90
5 LINES OR LESS | 2. rarely | 17.99% | 17.70% | 0.46
5 LINES OR LESS | 3. occasionally | 6.03% | 4.40% | 0.16
5 LINES OR LESS | 4. frequently | 3.21% | 1.20% | 0.05

QUESTION=24. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY IN THE LAST 30 DAYS?
 Sample Count=707

SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 64.76% | 68.50% | 0.87
5 LINES OR LESS | 2. rarely | 22.16% | 23.20% | 0.64
5 LINES OR LESS | 3. occasionally | 9.44% | 6.60% | 0.09
5 LINES OR LESS | 4. frequently | 3.64% | 1.70% | 0.08

QUESTION=25. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU IN THE LAST 30 DAYS?
 Sample Count=703
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 68.25% | 71.70% | 0.86
5 LINES OR LESS | 2. rarely | 23.15% | 21.60% | 0.30
5 LINES OR LESS | 3. occasionally | 8.36% | 4.90% | 0.04
5 LINES OR LESS | 4. frequently | 0.24% | 1.80% | 1.00

QUESTION=26. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE IN THE LAST 30 DAYS?
Sample Count=705
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 71.94% | 66.57% | 0.04
5 LINES OR LESS | 2. rarely | 18.90% | 25.43% | 0.99
5 LINES OR LESS | 3. occasionally | 6.51% | 5.61% | 0.30
5 LINES OR LESS | 4. frequently | 2.64% | 2.40% | 0.41

QUESTION=27. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING IN THE LAST 30 DAYS? 
Sample Count=709
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 75.99% | 78.33% | 0.72
5 LINES OR LESS | 2. rarely | 17.43% | 18.65% | 0.66
5 LINES OR LESS | 3. occasionally | 6.34% | 2.92% | 0.02
5 LINES OR LESS | 4. frequently | 0.24% | 0.09% | 0.08

QUESTION=28. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING 
IN THE LAST 30 DAYS? 
Sample Count=703
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 69.85% | 69.30% | 0.43
5 LINES OR LESS | 2. rarely | 22.22% | 24.00% | 0.73
5 LINES OR LESS | 3. occasionally | 7.12% | 5.80% | 0.23
5 LINES OR LESS | 4. frequently | 0.80% | 0.90% | 0.57

QUESTION=29. HOW OFTEN DID YOU HEAR "ALL CIRCUITS ARE BUSY" RECORDING
OR A FAST BUSY SIGNAL?
Sample Count=711
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 54.57% | 62.20% | 0.99
5 LINES OR LESS | 2. rarely | 30.07% | 28.70% | 0.33
5 LINES OR LESS | 3. occasionally | 13.27% | 6.50% | 0.00
5 LINES OR LESS | 4. frequently | 2.09% | 2.60% | 0.70

QUESTION=30. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH 
IN THE LAST 30 DAYS? 
Sample Count=714
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. never | 54.84% | 56.80% | 0.72
5 LINES OR LESS | 2. rarely | 29.16% | 30.50% | 0.67
5 LINES OR LESS | 3. occasionally | 13.39% | 10.00% | 0.08
5 LINES OR LESS | 4. frequently | 2.60% | 2.70% | 0.54

QUESTION=31. WERE THE OFFICE PERSONNEL ASSISTING YOU COURTEOUS?
Sample Count=818
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. no contacts in past 3 month | 52.58% | 55.84% | 0.86
5 LINES OR LESS | 2. yes | 39.98% | 40.56% | 0.58
5 LINES OR LESS | 3. no | 7.45% | 3.60% | 0.01
(INFORMATIVE-RESPONSES-ARE-NORMALIZED)
Sample Count=382
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 2. yes | 84.30% | 91.86% | 0.58
5 LINES OR LESS | 3. no | 15.70% | 8.14% | 0.01

QUESTION=32. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OFFICE PERSONNEL?
Sample Count=467
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 79.47% | 91.30% | 1.00
5 LINES OR LESS | 2. no | 20.53% | 8.70% | 0.00

QUESTION=33. WERE THE OPERATORS COURTEOUS WHILE ASSISTING YOU?
Sample Count=689
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. no contacts in past 3 month | 51.14% | 48.50% | 0.22
5 LINES OR LESS | 2. yes | 44.89% | 48.80% | 0.87
5 LINES OR LESS | 3. no | 3.98% | 2.70% | 0.17
(INFORMATIVE-RESPONSES-ARE-NORMALIZED)
Sample Count=315
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 2. yes | 91.84% | 94.76% | 0.86
5 LINES OR LESS | 3. no | 8.16% | 5.24% | 0.14

QUESTION=34. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OPERATORS? Sample Count=380

SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 86.63% | 95.40% | 1.00
5 LINES OR LESS | 2. no | 13.37% | 4.60% | 0.00

QUESTION=35. IS YOUR TELEPHONE NUMBER LISTED CORRECTLY WITH YOUR LOCAL COMPANY? Sample Count=765
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. I have an unlisted number | 32.41% | 30.42% | 0.78
5 LINES OR LESS | 2. yes | 65.83% | 55.59% | 0.24
5 LINES OR LESS | 3. no | 1.77% | 13.99% | 1.00
(INFORMATIVE-RESPONSES-ARE-NORMALIZED)
Sample Count=541
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 2. yes | 97.39% | 79.90% | 0.24
5 LINES OR LESS | 3. no | 2.61% | 20.10% | 1.00

QUESTION=36. HAVE YOU CONTACTED YOUR LOCAL COMPANY FOR INSTALLATION OR REPAIR WORK? 
Sample Count=819
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 18.49% | 17.00% | 0.27
5 LINES OR LESS | 2. no | 81.51% | 83.00% | 0.73

QUESTION=37. WAS THE WORK COMPLETED ON TIME? 
Sample Count=185
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 69.97% | 80.80% | 0.96
5 LINES OR LESS | 2. no | 30.03% | 19.20% | 0.04

QUESTION=38. WERE YOU SATISFIED WITH THE WORK?
Sample Count=181
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 61.39% | 83.40% | 1.00
5 LINES OR LESS | 2. no | 38.61% | 16.60% | 0.00

QUESTION=39. WERE THE PHONE COMPANY TECHNICIANS COURTEOUS?
Sample Count=179
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 88.89% | 91.00% | 0.67
5 LINES OR LESS | 2. no | 11.11% | 9.00% | 0.33

QUESTION=40. WAS YOUR MOST RECENT LOCAL TELEPHONE BILL CORRECT?
Sample Count=806
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 79.77% | 84.68% | 0.97
5 LINES OR LESS | 2. do not know | 13.79% | 12.71% | 0.31
5 LINES OR LESS | 3. no | 6.44% | 2.60% | 0.01
(INFORMATIVE-RESPONSES-ARE-NORMALIZED)
Sample Count=695
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
UP TO 5 LINES | 1. yes | 92.53% | 97.02% | 0.99
UP TO 5 LINES | 3. no | 7.47% | 2.98% | 0.01

QUESTION=41. IF YOUR MOST RECENT BILL WAS INCORRECT, HAS THE PROBLEM BEEN RESOLVED? 
Sample Count=80
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 68.90% | 58.51% | 0.10
5 LINES OR LESS | 2. no | 31.10% | 41.49% | 0.93

QUESTION=42. HOW WOULD YOU RATE YOUR LOCAL PHONE SERVICE FOR THE LAST 30 DAYS?
Sample Count=818

SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. excellent | 42.10% | 56.16% | 1.00
5 LINES OR LESS | 2. good | 34.47% | 34.43% | 0.49
5 LINES OR LESS | 3. adequate | 18.77% | 8.71% | 0.00
5 LINES OR LESS | 4. poor | 3.09% | 0.70% | 0.01
5 LINES OR LESS | 5. very poor | 1.56% | 0.00% | 0.02

QUESTION=43. COMPARED WITH THE LAST 6 MONTHS, RATE YOUR SERVICE IN THE LAST 30 DAYS: 
Sample Count=820
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. much better | 4.77% | 6.97% | 0.94
5 LINES OR LESS | 2. somewhat better | 5.96% | 4.04% | 0.10
5 LINES OR LESS | 3. about the same | 83.37% | 87.37% | 0.91
5 LINES OR LESS | 4. somewhat worse | 3.33% | 1.62% | 0.06
5 LINES OR LESS | 5. much worse | 2.58% | 0.00% | 0.01

QUESTION=44. WHAT IS YOUR OVERALL SATISFACTION WITH YOUR LOCAL TELEPHONE COMPANY? 
Sample Count=823
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. very satisfied | 47.77% | 66.36% | 1.00
5 LINES OR LESS | 2. somewhat satisfied | 25.60% | 20.85% | 0.04
5 LINES OR LESS | 3. neither satisfied nor dissatisfied | 19.24% | 11.48% | 0.00
5 LINES OR LESS | 4. somewhat dissatisfied | 3.88% | 1.31% | 0.01
5 LINES OR LESS | 5. very dissatisfied | 3.51% | 0.00% | 0.00

QUESTION=45. IN THE LAST THREE YEARS HAVE YOU HAD OTHER PHONE SERVICE PROVIDERS? 
Sample Count=812
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. yes | 11.52% | 9.10% | 0.12
5 LINES OR LESS | 2. no | 88.48% | 90.90% | 0.88

QUESTION=46. RATE THE SERVICE OF PRESENT PROVIDER, COMPARED WITH PREVIOUS PROVIDERS: 
Sample Count=167
SERVICETYPE | RESPONSE | DISTRIBUTION01 | DISTRIBUTION95 | PROBABILITY
5 LINES OR LESS | 1. much better now | 14.80% | 32.48% | 0.92
5 LINES OR LESS | 2. somewhat better now | 9.80% | 10.98% | 0.25
5 LINES OR LESS | 3. about the same | 59.21% | 56.54% | 0.00
5 LINES OR LESS | 4. somewhat worse now | 3.03% | 0.00% | 0.06
5 LINES OR LESS | 5. much worse now | 6.15% | 0.00% | 0.03
5 LINES OR LESS | 6. no opinion | 7.01% | 0.00% | 0.02