QUESTION=04. HOW LONG HAVE YOU HAD SERVICE AT THIS ADDRESS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. less than 6 months	4.76%	9.09%	5.00%	7.69%	
MULTI LINE	2. 6 months to 2 years	9.52%	13.6%	5.00%	23.1%	
MULTI LINE	3. over two years to 5 years	14.3%	13.6%	20.0%	23.1%	
MULTI LINE	4. longer than 5 years	71.4%	63.6%	70.0%	46.2%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. less than 6 months	4.39%	3.77%	6.19%	4.35%	
SINGLE LINE	2. 6 months to 2 years	10.5%	17.9%	14.4%	15.2%	
SINGLE LINE	3. over two years to 5 years	13.2%	18.9%	14.4%	20.7%	
SINGLE LINE	4. longer than 5 years	71.1%	57.5%	64.9%	59.8%	
SINGLE LINE	5. no response	0.88%	1.89%	0.00%	0.00%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=05. WHAT TYPE OF TELEPHONE SERVICE DO YOU HAVE?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. residential	4.76%	4.55%	5.00%	3.85%	
MULTI LINE	2. business	90.5%	90.9%	95.0%	92.3%	
MULTI LINE	3. no response	4.76%	4.55%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. residential	82.5%	85.8%	88.7%	85.9%	
SINGLE LINE	2. business	13.2%	9.43%	11.3%	13.0%	
SINGLE LINE	3. no response	4.39%	4.72%	0.00%	1.09%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=06. DO YOU OR ANY MEMBER OF YOUR HOUSEHOLD WORK FOR ANY TELEPHONE COMPANY?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	2. no	95.2%	100%	100%	96.2%	
MULTI LINE	3. no response	4.76%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	2.63%	1.89%	2.06%	2.17%	
SINGLE LINE	2. no	95.6%	96.2%	96.9%	97.8%	
SINGLE LINE	3. no response	1.75%	1.89%	1.03%	0.00%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=07. APPROXIMATELY HOW MANY LOCAL CALLS HAVE YOU MADE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. less than 10	4.76%	0.00%	0.00%	0.00%	
MULTI LINE	2. 10 to 30	14.3%	9.09%	5.00%	0.00%	
MULTI LINE	3. 31 to 60	19.0%	13.6%	0.00%	11.5%	
MULTI LINE	4. more than 60	57.1%	77.3%	85.0%	88.5%	
MULTI LINE	5. no response	4.76%	0.00%	10.0%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. less than 10	16.7%	14.2%	11.3%	8.70%	
SINGLE LINE	2. 10 to 30	34.2%	39.6%	46.4%	42.4%	
SINGLE LINE	3. 31 to 60	17.5%	24.5%	22.7%	26.1%	
SINGLE LINE	4. more than 60	28.1%	19.8%	19.6%	22.8%	
SINGLE LINE	5. no response	3.51%	1.89%	0.00%	0.00%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=08. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE ?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	33.3%	36.4%	35.0%	15.4%	
MULTI LINE	2. rarely	33.3%	31.8%	40.0%	46.2%	
MULTI LINE	3. occasionally	23.8%	22.7%	15.0%	15.4%	
MULTI LINE	4. frequently	9.52%	9.09%	5.00%	19.2%	
MULTI LINE	5. no response	0.00%	0.00%	5.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	28.1%	34.0%	29.9%	38.0%	
SINGLE LINE	2. rarely	30.7%	44.3%	44.3%	30.4%	
SINGLE LINE	3. occasionally	21.1%	10.4%	14.4%	18.5%	
SINGLE LINE	4. frequently	17.5%	7.55%	7.22%	7.61%	
SINGLE LINE	5. no response	2.63%	3.77%	4.12%	5.43%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=09. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	52.4%	59.1%	70.0%	50.0%	
MULTI LINE	2. rarely	33.3%	18.2%	25.0%	38.5%	
MULTI LINE	3. occasionally	14.3%	13.6%	5.00%	0.00%	
MULTI LINE	4. frequently	0.00%	9.09%	0.00%	7.69%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	58.8%	61.3%	56.7%	53.3%	
SINGLE LINE	2. rarely	24.6%	25.5%	28.9%	26.1%	
SINGLE LINE	3. occasionally	8.77%	5.66%	6.19%	9.78%	
SINGLE LINE	4. frequently	2.63%	3.77%	3.09%	3.26%	
SINGLE LINE	5. no response	5.26%	3.77%	5.15%	7.61%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=10. HOW OFTEN HAVE YOU HEARD VOICES ECHOING?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	50.0%	65.0%	38.5%	
MULTI LINE	2. rarely	33.3%	36.4%	30.0%	42.3%	
MULTI LINE	3. occasionally	9.52%	9.09%	5.00%	11.5%	
MULTI LINE	4. frequently	9.52%	4.55%	0.00%	3.85%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	56.1%	64.2%	59.8%	52.2%	
SINGLE LINE	2. rarely	20.2%	21.7%	28.9%	22.8%	
SINGLE LINE	3. occasionally	12.3%	7.55%	7.22%	10.9%	
SINGLE LINE	4. frequently	2.63%	1.89%	0.00%	7.61%	
SINGLE LINE	5. no response	8.77%	4.72%	4.12%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=11. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	50.0%	55.0%	38.5%	
MULTI LINE	2. rarely	28.6%	27.3%	25.0%	34.6%	
MULTI LINE	3. occasionally	23.8%	22.7%	15.0%	11.5%	
MULTI LINE	4. frequently	0.00%	0.00%	5.00%	11.5%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	48.2%	54.7%	52.6%	55.4%	
SINGLE LINE	2. rarely	27.2%	28.3%	23.7%	21.7%	
SINGLE LINE	3. occasionally	12.3%	9.43%	15.5%	8.70%	
SINGLE LINE	4. frequently	6.14%	2.83%	5.15%	7.61%	
SINGLE LINE	5. no response	6.14%	4.72%	3.09%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=12. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	57.1%	59.1%	65.0%	38.5%	
MULTI LINE	2. rarely	28.6%	27.3%	25.0%	38.5%	
MULTI LINE	3. occasionally	14.3%	13.6%	0.00%	7.69%	
MULTI LINE	4. frequently	0.00%	0.00%	5.00%	11.5%	
MULTI LINE	5. no response	0.00%	0.00%	5.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	50.9%	59.4%	52.6%	50.0%	
SINGLE LINE	2. rarely	23.7%	22.6%	28.9%	25.0%	
SINGLE LINE	3. occasionally	13.2%	9.43%	10.3%	12.0%	
SINGLE LINE	4. frequently	4.39%	0.94%	3.09%	4.35%	
SINGLE LINE	5. no response	7.89%	7.55%	5.15%	8.70%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=13. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	61.9%	72.7%	80.0%	61.5%	
MULTI LINE	2. rarely	23.8%	22.7%	20.0%	26.9%	
MULTI LINE	3. occasionally	9.52%	0.00%	0.00%	3.85%	
MULTI LINE	4. frequently	4.76%	4.55%	0.00%	3.85%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	64.9%	64.2%	67.0%	55.4%	
SINGLE LINE	2. rarely	19.3%	17.0%	22.7%	25.0%	
SINGLE LINE	3. occasionally	5.26%	11.3%	6.19%	7.61%	
SINGLE LINE	4. frequently	6.14%	2.83%	0.00%	3.26%	
SINGLE LINE	5. no response	4.39%	4.72%	4.12%	8.70%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=14. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	57.1%	68.2%	80.0%	50.0%	
MULTI LINE	2. rarely	33.3%	27.3%	20.0%	26.9%	
MULTI LINE	3. occasionally	4.76%	0.00%	0.00%	7.69%	
MULTI LINE	4. frequently	4.76%	4.55%	0.00%	11.5%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	65.8%	66.0%	69.1%	64.1%	
SINGLE LINE	2. rarely	17.5%	21.7%	24.7%	18.5%	
SINGLE LINE	3. occasionally	8.77%	6.60%	2.06%	8.70%	
SINGLE LINE	4. frequently	1.75%	0.94%	0.00%	2.17%	
SINGLE LINE	5. no response	6.14%	4.72%	4.12%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=15. HOW OFTEN WAS THE LINE DEAD UPON PICKING UP THE PHONE?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	57.1%	54.5%	75.0%	53.8%	
MULTI LINE	2. rarely	28.6%	31.8%	20.0%	23.1%	
MULTI LINE	3. occasionally	14.3%	13.6%	5.00%	3.85%	
MULTI LINE	4. frequently	0.00%	0.00%	0.00%	15.4%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	49.1%	63.2%	51.5%	54.3%	
SINGLE LINE	2. rarely	23.7%	14.2%	26.8%	21.7%	
SINGLE LINE	3. occasionally	10.5%	10.4%	11.3%	12.0%	
SINGLE LINE	4. frequently	9.65%	6.60%	6.19%	7.61%	
SINGLE LINE	5. no response	7.02%	5.66%	4.12%	4.35%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=16. HOW OFTEN HAVE YOU REACHED A NUMBER NOT DIALED?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	81.8%	65.0%	46.2%	
MULTI LINE	2. rarely	38.1%	9.09%	35.0%	34.6%	
MULTI LINE	3. occasionally	4.76%	9.09%	0.00%	7.69%	
MULTI LINE	4. frequently	9.52%	0.00%	0.00%	7.69%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	61.4%	58.5%	59.8%	58.7%	
SINGLE LINE	2. rarely	23.7%	22.6%	27.8%	20.7%	
SINGLE LINE	3. occasionally	6.14%	11.3%	8.25%	7.61%	
SINGLE LINE	4. frequently	4.39%	2.83%	1.03%	6.52%	
SINGLE LINE	5. no response	4.39%	4.72%	3.09%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=17. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	42.9%	50.0%	60.0%	53.8%	
MULTI LINE	2. rarely	28.6%	36.4%	35.0%	30.8%	
MULTI LINE	3. occasionally	23.8%	9.09%	5.00%	3.85%	
MULTI LINE	4. frequently	4.76%	4.55%	0.00%	7.69%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	59.6%	67.0%	61.9%	60.9%	
SINGLE LINE	2. rarely	20.2%	19.8%	24.7%	20.7%	
SINGLE LINE	3. occasionally	11.4%	8.49%	9.28%	8.70%	
SINGLE LINE	4. frequently	3.51%	0.94%	0.00%	4.35%	
SINGLE LINE	5. no response	5.26%	3.77%	4.12%	5.43%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=18. HOW OFTEN DID YOU HEAR AN "ALL CIRCUITS ARE BUSY" RECORDING OR A FAST BU

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	28.6%	36.4%	45.0%	38.5%	
MULTI LINE	2. rarely	19.0%	59.1%	35.0%	30.8%	
MULTI LINE	3. occasionally	38.1%	0.00%	20.0%	19.2%	
MULTI LINE	4. frequently	14.3%	4.55%	0.00%	7.69%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	37.7%	45.3%	38.1%	32.6%	
SINGLE LINE	2. rarely	33.3%	30.2%	35.1%	35.9%	
SINGLE LINE	3. occasionally	21.1%	15.1%	17.5%	13.0%	
SINGLE LINE	4. frequently	4.39%	4.72%	5.15%	12.0%	
SINGLE LINE	5. no response	3.51%	4.72%	4.12%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=19. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	22.7%	35.0%	26.9%	
MULTI LINE	2. rarely	28.6%	68.2%	60.0%	42.3%	
MULTI LINE	3. occasionally	14.3%	4.55%	5.00%	15.4%	
MULTI LINE	4. frequently	9.52%	4.55%	0.00%	11.5%	
MULTI LINE	5. no response	0.00%	0.00%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	43.0%	41.5%	41.2%	37.0%	
SINGLE LINE	2. rarely	27.2%	32.1%	36.1%	33.7%	
SINGLE LINE	3. occasionally	18.4%	20.8%	13.4%	14.1%	
SINGLE LINE	4. frequently	7.02%	1.89%	4.12%	9.78%	
SINGLE LINE	5. no response	4.39%	3.77%	5.15%	5.43%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=20. HOW MANY LOCAL TOLL CALLS HAVE YOU MADE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. none	4.76%	13.6%	5.00%	0.00%	
MULTI LINE	2. 6 to 10	4.76%	9.09%	20.0%	19.2%	
MULTI LINE	3. 11 to 30	33.3%	22.7%	25.0%	19.2%	
MULTI LINE	4. more than 30	57.1%	45.5%	45.0%	57.7%	
MULTI LINE	5. no response	0.00%	9.09%	5.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. none	30.7%	26.4%	25.8%	21.7%	
SINGLE LINE	2. 6 to 10	32.5%	35.8%	39.2%	40.2%	
SINGLE LINE	3. 11 to 30	20.2%	19.8%	14.4%	21.7%	
SINGLE LINE	4. more than 30	11.4%	11.3%	12.4%	12.0%	
SINGLE LINE	5. no response	5.26%	6.60%	8.25%	4.35%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=21. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	38.1%	40.9%	45.0%	30.8%	
MULTI LINE	2. rarely	38.1%	36.4%	35.0%	38.5%	
MULTI LINE	3. occasionally	14.3%	13.6%	15.0%	7.69%	
MULTI LINE	4. frequently	4.76%	0.00%	5.00%	15.4%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	28.1%	36.8%	35.1%	42.4%	
SINGLE LINE	2. rarely	26.3%	22.6%	29.9%	23.9%	
SINGLE LINE	3. occasionally	12.3%	9.43%	10.3%	8.70%	
SINGLE LINE	4. frequently	11.4%	4.72%	3.09%	8.70%	
SINGLE LINE	5. no response	21.9%	26.4%	21.6%	16.3%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=22. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	57.1%	54.5%	80.0%	57.7%	
MULTI LINE	2. rarely	28.6%	22.7%	10.0%	26.9%	
MULTI LINE	3. occasionally	9.52%	13.6%	10.0%	0.00%	
MULTI LINE	4. frequently	0.00%	0.00%	0.00%	7.69%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	49.1%	49.1%	51.5%	51.1%	
SINGLE LINE	2. rarely	19.3%	18.9%	18.6%	20.7%	
SINGLE LINE	3. occasionally	6.14%	3.77%	6.19%	4.35%	
SINGLE LINE	4. frequently	1.75%	1.89%	2.06%	5.43%	
SINGLE LINE	5. no response	23.7%	26.4%	21.6%	18.5%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=23. HOW OFTEN HAVE YOU HEARD VOICES ECHOING IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	54.5%	70.0%	50.0%	
MULTI LINE	2. rarely	28.6%	18.2%	25.0%	30.8%	
MULTI LINE	3. occasionally	19.0%	13.6%	5.00%	7.69%	
MULTI LINE	4. frequently	0.00%	0.00%	0.00%	3.85%	
MULTI LINE	5. no response	4.76%	13.6%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	51.8%	50.0%	50.5%	50.0%	
SINGLE LINE	2. rarely	16.7%	16.0%	21.6%	20.7%	
SINGLE LINE	3. occasionally	6.14%	4.72%	6.19%	7.61%	
SINGLE LINE	4. frequently	1.75%	2.83%	0.00%	2.17%	
SINGLE LINE	5. no response	23.7%	26.4%	21.6%	19.6%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=24. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	61.9%	50.0%	70.0%	50.0%	
MULTI LINE	2. rarely	19.0%	31.8%	10.0%	26.9%	
MULTI LINE	3. occasionally	14.3%	9.09%	15.0%	7.69%	
MULTI LINE	4. frequently	0.00%	0.00%	5.00%	7.69%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	47.4%	52.8%	47.4%	45.7%	
SINGLE LINE	2. rarely	16.7%	14.2%	19.6%	23.9%	
SINGLE LINE	3. occasionally	8.77%	6.60%	7.22%	8.70%	
SINGLE LINE	4. frequently	2.63%	0.00%	4.12%	3.26%	
SINGLE LINE	5. no response	24.6%	26.4%	21.6%	18.5%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=25. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	57.1%	54.5%	65.0%	50.0%	
MULTI LINE	2. rarely	28.6%	27.3%	30.0%	30.8%	
MULTI LINE	3. occasionally	9.52%	9.09%	0.00%	3.85%	
MULTI LINE	4. frequently	0.00%	0.00%	5.00%	7.69%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	50.9%	50.0%	44.3%	44.6%	
SINGLE LINE	2. rarely	14.9%	15.1%	26.8%	25.0%	
SINGLE LINE	3. occasionally	7.89%	6.60%	5.15%	7.61%	
SINGLE LINE	4. frequently	1.75%	0.00%	2.06%	5.43%	
SINGLE LINE	5. no response	24.6%	28.3%	21.6%	17.4%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=26. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	68.2%	80.0%	57.7%	
MULTI LINE	2. rarely	42.9%	13.6%	20.0%	26.9%	
MULTI LINE	3. occasionally	4.76%	4.55%	0.00%	3.85%	
MULTI LINE	4. frequently	0.00%	4.55%	0.00%	3.85%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	54.4%	53.8%	60.8%	52.2%	
SINGLE LINE	2. rarely	13.2%	10.4%	15.5%	17.4%	
SINGLE LINE	3. occasionally	4.39%	6.60%	2.06%	7.61%	
SINGLE LINE	4. frequently	3.51%	2.83%	0.00%	3.26%	
SINGLE LINE	5. no response	24.6%	26.4%	21.6%	19.6%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=27. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	61.9%	59.1%	80.0%	50.0%	
MULTI LINE	2. rarely	28.6%	22.7%	20.0%	30.8%	
MULTI LINE	3. occasionally	4.76%	4.55%	0.00%	3.85%	
MULTI LINE	4. frequently	0.00%	0.00%	0.00%	7.69%	
MULTI LINE	5. no response	4.76%	13.6%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	50.0%	52.8%	52.6%	55.4%	
SINGLE LINE	2. rarely	18.4%	14.2%	23.7%	18.5%	
SINGLE LINE	3. occasionally	6.14%	5.66%	2.06%	5.43%	
SINGLE LINE	4. frequently	0.88%	0.00%	0.00%	2.17%	
SINGLE LINE	5. no response	24.6%	27.4%	21.6%	18.5%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=28. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING IN TH

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	47.6%	50.0%	85.0%	53.8%	
MULTI LINE	2. rarely	38.1%	31.8%	15.0%	30.8%	
MULTI LINE	3. occasionally	9.52%	4.55%	0.00%	3.85%	
MULTI LINE	4. frequently	0.00%	4.55%	0.00%	3.85%	
MULTI LINE	5. no response	4.76%	9.09%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	43.0%	50.0%	53.6%	47.8%	
SINGLE LINE	2. rarely	18.4%	16.0%	17.5%	21.7%	
SINGLE LINE	3. occasionally	9.65%	4.72%	4.12%	5.43%	
SINGLE LINE	4. frequently	3.51%	0.94%	2.06%	2.17%	
SINGLE LINE	5. no response	25.4%	28.3%	22.7%	22.8%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=29. HOW OFTEN DID YOU HEAR "ALL CIRCUITS ARE BUSY" RECORDING OR A FAST BUSY

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	38.1%	31.8%	60.0%	46.2%	
MULTI LINE	2. rarely	33.3%	54.5%	30.0%	11.5%	
MULTI LINE	3. occasionally	14.3%	0.00%	5.00%	26.9%	
MULTI LINE	4. frequently	4.76%	4.55%	5.00%	3.85%	
MULTI LINE	5. no response	9.52%	9.09%	0.00%	11.5%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	35.1%	38.7%	41.2%	32.6%	
SINGLE LINE	2. rarely	23.7%	19.8%	24.7%	32.6%	
SINGLE LINE	3. occasionally	14.9%	11.3%	9.28%	10.9%	
SINGLE LINE	4. frequently	3.51%	2.83%	3.09%	4.35%	
SINGLE LINE	5. no response	22.8%	27.4%	21.6%	19.6%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=30. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH IN THE LAS

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. never	52.4%	31.8%	60.0%	38.5%	
MULTI LINE	2. rarely	33.3%	45.5%	40.0%	38.5%	
MULTI LINE	3. occasionally	4.76%	9.09%	0.00%	7.69%	
MULTI LINE	4. frequently	4.76%	0.00%	0.00%	7.69%	
MULTI LINE	5. no response	4.76%	13.6%	0.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. never	36.0%	32.1%	43.3%	39.1%	
SINGLE LINE	2. rarely	19.3%	26.4%	24.7%	29.3%	
SINGLE LINE	3. occasionally	14.9%	13.2%	6.19%	7.61%	
SINGLE LINE	4. frequently	6.14%	0.94%	3.09%	5.43%	
SINGLE LINE	5. no response	23.7%	27.4%	22.7%	18.5%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=31. WERE THE OFFICE PERSONNEL COURTEOUS WHILE ASSISTING YOU?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. no contacts in past 3 month	33.3%	31.8%	30.0%	38.5%	
MULTI LINE	2. yes	61.9%	59.1%	70.0%	61.5%	
MULTI LINE	3. no	4.76%	4.55%	0.00%	0.00%	
MULTI LINE	4. no response	0.00%	4.55%	0.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. no contacts in past 3 month	55.3%	56.6%	54.6%	44.6%	
SINGLE LINE	2. yes	30.7%	35.8%	36.1%	43.5%	
SINGLE LINE	3. no	9.65%	2.83%	2.06%	6.52%	
SINGLE LINE	4. no response	4.39%	4.72%	7.22%	5.43%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=32. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OFFICE PERSONNEL?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	52.4%	59.1%	60.0%	53.8%	
MULTI LINE	2. no	28.6%	9.09%	10.0%	11.5%	
MULTI LINE	3. no response	19.0%	31.8%	30.0%	34.6%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	38.6%	37.7%	37.1%	45.7%	
SINGLE LINE	2. no	10.5%	9.43%	4.12%	10.9%	
SINGLE LINE	3. no response	50.9%	52.8%	58.8%	43.5%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=33. WERE THE OPERATORS COURTEOUS WHILE ASSISTING YOU?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. no contacts in past 3 month	38.1%	22.7%	35.0%	26.9%	
MULTI LINE	2. yes	52.4%	45.5%	55.0%	57.7%	
MULTI LINE	3. no	0.00%	0.00%	5.00%	0.00%	
MULTI LINE	4. no response	9.52%	31.8%	5.00%	15.4%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. no contacts in past 3 month	50.0%	50.9%	50.5%	40.2%	
SINGLE LINE	2. yes	34.2%	33.0%	37.1%	40.2%	
SINGLE LINE	3. no	0.88%	3.77%	3.09%	3.26%	
SINGLE LINE	4. no response	14.9%	12.3%	9.28%	16.3%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=34. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OPERATORS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	52.4%	45.5%	50.0%	53.8%	
MULTI LINE	2. no	0.00%	4.55%	15.0%	3.85%	
MULTI LINE	3. no response	47.6%	50.0%	35.0%	42.3%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	40.4%	34.9%	45.4%	39.1%	
SINGLE LINE	2. no	3.51%	5.66%	2.06%	9.78%	
SINGLE LINE	3. no response	56.1%	59.4%	52.6%	51.1%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=35. IS YOUR TELEPHONE NUMBER LISTED CORRECTLY WITH YOUR LOCAL COMPANY?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. I have an unlisted number	9.52%	22.7%	25.0%	11.5%	
MULTI LINE	2. yes	76.2%	63.6%	65.0%	80.8%	
MULTI LINE	3. no	14.3%	4.55%	0.00%	0.00%	
MULTI LINE	4. no response	0.00%	9.09%	10.0%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. I have an unlisted number	19.3%	30.2%	22.7%	30.4%	
SINGLE LINE	2. yes	72.8%	55.7%	72.2%	55.4%	
SINGLE LINE	3. no	0.00%	2.83%	2.06%	2.17%	
SINGLE LINE	4. no response	7.89%	11.3%	3.09%	12.0%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=36. HAVE YOU CONTACTED YOUR LOCAL COMPANY FOR INSTALLATION OR REPAIR WORK?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	28.6%	50.0%	50.0%	38.5%	
MULTI LINE	2. no	66.7%	36.4%	45.0%	61.5%	
MULTI LINE	3. no response	4.76%	13.6%	5.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	21.9%	13.2%	18.6%	15.2%	
SINGLE LINE	2. no	74.6%	81.1%	78.4%	80.4%	
SINGLE LINE	3. no response	3.51%	5.66%	3.09%	4.35%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=37. WAS THE WORK COMPLETED ON TIME?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	33.3%	45.5%	35.0%	30.8%	
MULTI LINE	2. no	4.76%	4.55%	15.0%	7.69%	
MULTI LINE	3. no response	61.9%	50.0%	50.0%	61.5%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	14.0%	10.4%	18.6%	9.78%	
SINGLE LINE	2. no	8.77%	1.89%	2.06%	6.52%	
SINGLE LINE	3. no response	77.2%	87.7%	79.4%	83.7%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=38. WERE YOU SATISFIED WITH THE WORK?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	28.6%	40.9%	35.0%	30.8%	
MULTI LINE	2. no	9.52%	9.09%	15.0%	7.69%	
MULTI LINE	3. no response	61.9%	50.0%	50.0%	61.5%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	18.4%	12.3%	18.6%	10.9%	
SINGLE LINE	2. no	4.39%	0.94%	1.03%	5.43%	
SINGLE LINE	3. no response	77.2%	86.8%	80.4%	83.7%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=39. WERE THE PHONE COMPANY TECHNICIANS COURTEOUS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	38.1%	45.5%	50.0%	38.5%	
MULTI LINE	2. no	0.00%	4.55%	0.00%	0.00%	
MULTI LINE	3. no response	61.9%	50.0%	50.0%	61.5%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	22.8%	11.3%	19.6%	13.0%	
SINGLE LINE	2. no	1.75%	0.94%	0.00%	2.17%	
SINGLE LINE	3. no response	75.4%	87.7%	80.4%	84.8%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=40. WAS YOUR MOST RECENT LOCAL TELEPHONE BILL CORRECT?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	66.7%	59.1%	75.0%	92.3%	
MULTI LINE	2. do not know	14.3%	18.2%	25.0%	7.69%	
MULTI LINE	3. no	14.3%	13.6%	0.00%	0.00%	
MULTI LINE	4. no response	4.76%	9.09%	0.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	80.7%	77.4%	74.2%	71.7%	
SINGLE LINE	2. do not know	10.5%	14.2%	19.6%	18.5%	
SINGLE LINE	3. no	6.14%	4.72%	3.09%	6.52%	
SINGLE LINE	4. no response	2.63%	3.77%	3.09%	3.26%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=41. IF YOUR MOST RECENT BILL WAS INCORRECT, HAS THE PROBLEM BEEN RESOLVED?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	4.76%	9.09%	10.0%	0.00%	
MULTI LINE	2. no	9.52%	9.09%	0.00%	3.85%	
MULTI LINE	3. no response	85.7%	81.8%	90.0%	96.2%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	7.02%	5.66%	6.19%	4.35%	
SINGLE LINE	2. no	4.39%	5.66%	0.00%	4.35%	
SINGLE LINE	3. no response	88.6%	88.7%	93.8%	91.3%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=42. HOW WOULD YOU RATE YOUR LOCAL PHONE SERVICE FOR THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. excellent	38.1%	36.4%	45.0%	19.2%	
MULTI LINE	2. good	33.3%	22.7%	45.0%	57.7%	
MULTI LINE	3. adequate	14.3%	22.7%	10.0%	19.2%	
MULTI LINE	4. poor	4.76%	9.09%	0.00%	0.00%	
MULTI LINE	5. very poor	4.76%	0.00%	0.00%	3.85%	
MULTI LINE	6. no response	4.76%	9.09%	0.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. excellent	35.1%	35.8%	36.1%	34.8%	
SINGLE LINE	2. good	33.3%	34.0%	39.2%	38.0%	
SINGLE LINE	3. adequate	24.6%	20.8%	21.6%	19.6%	
SINGLE LINE	4. poor	3.51%	0.94%	1.03%	1.09%	
SINGLE LINE	5. very poor	0.88%	3.77%	0.00%	1.09%	
SINGLE LINE	6. no response	2.63%	4.72%	2.06%	5.43%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=43. COMPARED WITH THE LAST 6 MONTHS, RATE YOUR SERVICE IN THE LAST 30 DAYS:

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. much better	0.00%	4.55%	15.0%	3.85%	
MULTI LINE	2. somewhat better	4.76%	4.55%	10.0%	7.69%	
MULTI LINE	3. about the same	81.0%	72.7%	70.0%	80.8%	
MULTI LINE	4. somewhat worse	0.00%	9.09%	5.00%	3.85%	
MULTI LINE	5. much worse	4.76%	0.00%	0.00%	0.00%	
MULTI LINE	6. no response	9.52%	9.09%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. much better	8.77%	4.72%	5.15%	2.17%	
SINGLE LINE	2. somewhat better	5.26%	7.55%	7.22%	4.35%	
SINGLE LINE	3. about the same	78.1%	80.2%	83.5%	85.9%	
SINGLE LINE	4. somewhat worse	1.75%	2.83%	2.06%	3.26%	
SINGLE LINE	5. much worse	0.88%	1.89%	0.00%	1.09%	
SINGLE LINE	6. no response	5.26%	2.83%	2.06%	3.26%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=44. WHAT IS YOUR OVERALL SATISFACTION WITH YOUR LOCAL TELEPHONE COMPANY?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. very satisfied	33.3%	45.5%	55.0%	38.5%	
MULTI LINE	2. somewhat satisfied	28.6%	18.2%	30.0%	34.6%	
MULTI LINE	3. neither satisfied nor disat	19.0%	22.7%	10.0%	23.1%	
MULTI LINE	4. somewhat disatisfied	0.00%	9.09%	5.00%	3.85%	
MULTI LINE	5. very disatisfied	9.52%	0.00%	0.00%	0.00%	
MULTI LINE	6. no response	9.52%	4.55%	0.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. very satisfied	40.4%	48.1%	47.4%	43.5%	
SINGLE LINE	2. somewhat satisfied	23.7%	21.7%	30.9%	22.8%	
SINGLE LINE	3. neither satisfied nor disat	17.5%	17.0%	15.5%	21.7%	
SINGLE LINE	4. somewhat disatisfied	10.5%	6.60%	4.12%	5.43%	
SINGLE LINE	5. very disatisfied	1.75%	2.83%	0.00%	3.26%	
SINGLE LINE	6. no response	6.14%	3.77%	2.06%	3.26%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=45. IN THE LAST THREE YEARS HAVE YOU HAD OTHER PHONE SERVICE PROVIDERS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	28.6%	9.09%	15.0%	26.9%	
MULTI LINE	2. no	57.1%	86.4%	85.0%	73.1%	
MULTI LINE	3. no response	14.3%	4.55%	0.00%	0.00%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	30.7%	34.0%	20.6%	25.0%	
SINGLE LINE	2. no	62.3%	64.2%	73.2%	70.7%	
SINGLE LINE	3. no response	7.02%	1.89%	6.19%	4.35%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=46. RATE THE SERVICE OF PRESENT PROVIDER, COMPARED WITH PREVIOUS PROVIDERS

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. much better now	0.00%	0.00%	5.00%	7.69%	
MULTI LINE	2. somewhat better now	0.00%	4.55%	5.00%	3.85%	
MULTI LINE	3. about the same	28.6%	9.09%	5.00%	19.2%	
MULTI LINE	5. much worse now	9.52%	4.55%	5.00%	3.85%	
MULTI LINE	6. no opinion	0.00%	0.00%	5.00%	0.00%	
MULTI LINE	7. no response	61.9%	81.8%	75.0%	65.4%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. much better now	3.51%	6.60%	5.15%	4.35%	
SINGLE LINE	2. somewhat better now	5.26%	4.72%	2.06%	3.26%	
SINGLE LINE	3. about the same	26.3%	24.5%	17.5%	18.5%	
SINGLE LINE	4. somewhat worse now	2.63%	2.83%	2.06%	0.00%	
SINGLE LINE	5. much worse now	0.88%	2.83%	0.00%	3.26%	
SINGLE LINE	6. no opinion	2.63%	0.94%	3.09%	0.00%	
SINGLE LINE	7. no response	58.8%	57.5%	70.1%	70.7%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=47. ARE YOU AWARE OF LIFELINE TELEPHONE RATES FOR LOW INCOME CUSTOMERS?

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. yes	76.2%	68.2%	90.0%	76.9%	
MULTI LINE	2. no	4.76%	22.7%	10.0%	19.2%	
MULTI LINE	3. no response	19.0%	9.09%	0.00%	3.85%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. yes	73.7%	83.0%	74.2%	78.3%	
SINGLE LINE	2. no	19.3%	13.2%	18.6%	14.1%	
SINGLE LINE	3. no response	7.02%	3.77%	7.22%	7.61%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=48. YOUR SEX IS:

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. male	23.8%	50.0%	50.0%	50.0%	
MULTI LINE	2. female	52.4%	36.4%	45.0%	42.3%	
MULTI LINE	3. no response	23.8%	13.6%	5.00%	7.69%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. male	46.5%	48.1%	45.4%	40.2%	
SINGLE LINE	2. female	49.1%	47.2%	52.6%	57.6%	
SINGLE LINE	3. no response	4.39%	4.72%	2.06%	2.17%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=49. YOUR AGE IS:

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. under 36	0.00%	13.6%	10.0%	7.69%	
MULTI LINE	2. 36 to 50	42.9%	59.1%	35.0%	42.3%	
MULTI LINE	3. over 50	33.3%	18.2%	50.0%	38.5%	
MULTI LINE	4. no response	23.8%	9.09%	5.00%	11.5%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. under 36	6.14%	14.2%	15.5%	13.0%	
SINGLE LINE	2. 36 to 50	20.2%	22.6%	22.7%	25.0%	
SINGLE LINE	3. over 50	69.3%	60.4%	57.7%	58.7%	
SINGLE LINE	4. no response	4.39%	2.83%	4.12%	3.26%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=50. THE NUMBER OF PEOPLE IN YOUR HOUSEHOLD IS:

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. 1 to 2	28.6%	27.3%	25.0%	34.6%	
MULTI LINE	2. 3 to 4	23.8%	27.3%	25.0%	19.2%	
MULTI LINE	3. 5 or more	14.3%	22.7%	35.0%	15.4%	
MULTI LINE	4. no response	33.3%	22.7%	15.0%	30.8%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. 1 to 2	60.5%	60.4%	63.9%	68.5%	
SINGLE LINE	2. 3 to 4	21.1%	29.2%	20.6%	19.6%	
SINGLE LINE	3. 5 or more	11.4%	5.66%	10.3%	5.43%	
SINGLE LINE	4. no response	7.02%	4.72%	5.15%	6.52%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=51. YOUR FAMILY INCOME IS:

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	2. $22,701 to $60,000	9.52%	18.2%	5.00%	11.5%	
MULTI LINE	3. over $60,000	23.8%	4.55%	10.0%	7.69%	
MULTI LINE	4. no response	66.7%	77.3%	85.0%	80.8%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. less than $22,700	27.2%	14.2%	14.4%	26.1%	
SINGLE LINE	2. $22,701 to $60,000	23.7%	18.9%	13.4%	21.7%	
SINGLE LINE	3. over $60,000	9.65%	16.0%	16.5%	14.1%	
SINGLE LINE	4. no response	39.5%	50.9%	55.7%	38.0%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92	

QUESTION=52. HOW MUCH WAS CHARGED ON YOUR LAST TELEPHONE BILL FOR LOCAL MONTHLY SERVI

SERVICETYPE	RESPONSE	CATG1_DISTR	CATG2_DISTR	CATG3_DISTR	CATG4_DISTR	
MULTI LINE	1. less than $15	0.00%	4.55%	0.00%	3.85%	
MULTI LINE	2. $15 to $30	9.52%	9.09%	15.0%	15.4%	
MULTI LINE	3. $30 to $50	9.52%	0.00%	15.0%	7.69%	
MULTI LINE	4. over $50	38.1%	72.7%	60.0%	50.0%	
MULTI LINE	5. no response	42.9%	13.6%	10.0%	23.1%	
	MULTI LINE      TOTAL SAMPLE	21	22	20	26	
SINGLE LINE	1. less than $15	14.0%	6.60%	9.28%	15.2%	
SINGLE LINE	2. $15 to $30	38.6%	42.5%	33.0%	30.4%	
SINGLE LINE	3. $30 to $50	21.1%	18.9%	30.9%	26.1%	
SINGLE LINE	4. over $50	20.2%	25.5%	23.7%	23.9%	
SINGLE LINE	5. no response	6.14%	6.60%	3.09%	4.35%	
	SINGLE LINE     TOTAL SAMPLE	114	106	97	92