QUESTION=04. HOW LONG HAVE YOU HAD SERVICE AT THIS ADDRESS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. less than 6 months	5.6284%	
MULTI LINE	2. 6 months to 2 years	8.0598%	
MULTI LINE	3. over two years to 5 years	24.9032%	
MULTI LINE	4. longer than 5 years	61.4086%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. less than 6 months	4.4713%	
SINGLE LINE	2. 6 months to 2 years	15.8306%	
SINGLE LINE	3. over two years to 5 years	15.5879%	
SINGLE LINE	4. longer than 5 years	63.6559%	
SINGLE LINE	5. no response	0.4543%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. less than 6 months	4.5422%	
TOTAL	2. 6 months to 2 years	15.3546%	
TOTAL	3. over two years to 5 years	16.1585%	
TOTAL	4. longer than 5 years	63.5182%	
TOTAL	5. no response	0.4264%	
	TOTAL POPULATION	3498760	

QUESTION=05. WHAT TYPE OF TELEPHONE SERVICE DO YOU HAVE?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. residential	2.9090%	
MULTI LINE	2. business	96.0036%	
MULTI LINE	3. no response	1.0874%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. residential	88.2286%	
SINGLE LINE	2. business	10.3880%	
SINGLE LINE	3. no response	1.3833%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. residential	83.0025%	
TOTAL	2. business	15.6323%	
TOTAL	3. no response	1.3652%	
	TOTAL POPULATION	3498760	

QUESTION=06. DO YOU OR ANY MEMBER OF YOUR HOUSEHOLD WORK FOR ANY TELEPHONE COMPANY?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	2. no	99.5321%	
MULTI LINE	3. no response	0.4679%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	1.7896%	
SINGLE LINE	2. no	97.3338%	
SINGLE LINE	3. no response	0.8766%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	1.6800%	
TOTAL	2. no	97.4684%	
TOTAL	3. no response	0.8516%	
	TOTAL POPULATION	3498760	

QUESTION=07. APPROXIMATELY HOW MANY LOCAL CALLS HAVE YOU MADE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. less than 10	0.0487%	
MULTI LINE	2. 10 to 30	4.4235%	
MULTI LINE	3. 31 to 60	4.4060%	
MULTI LINE	4. more than 60	88.3005%	
MULTI LINE	5. no response	2.8214%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. less than 10	12.4709%	
SINGLE LINE	2. 10 to 30	43.9928%	
SINGLE LINE	3. 31 to 60	22.7926%	
SINGLE LINE	4. more than 60	20.2323%	
SINGLE LINE	5. no response	0.5114%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. less than 10	11.7100%	
TOTAL	2. 10 to 30	41.5691%	
TOTAL	3. 31 to 60	21.6664%	
TOTAL	4. more than 60	24.4017%	
TOTAL	5. no response	0.6529%	
	TOTAL POPULATION	3498760	

QUESTION=08. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE ?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	31.6233%	
MULTI LINE	2. rarely	34.6721%	
MULTI LINE	3. occasionally	19.1869%	
MULTI LINE	4. frequently	11.4497%	
MULTI LINE	5. no response	3.0681%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	30.2017%	
SINGLE LINE	2. rarely	44.0542%	
SINGLE LINE	3. occasionally	13.0383%	
SINGLE LINE	4. frequently	8.3585%	
SINGLE LINE	5. no response	4.3473%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	30.2888%	
TOTAL	2. rarely	43.4796%	
TOTAL	3. occasionally	13.4149%	
TOTAL	4. frequently	8.5478%	
TOTAL	5. no response	4.2689%	
	TOTAL POPULATION	3498760	

QUESTION=09. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	65.5105%	
MULTI LINE	2. rarely	26.8209%	
MULTI LINE	3. occasionally	4.7551%	
MULTI LINE	4. frequently	2.6532%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	55.1234%	
SINGLE LINE	2. rarely	29.3058%	
SINGLE LINE	3. occasionally	6.6093%	
SINGLE LINE	4. frequently	3.3472%	
SINGLE LINE	5. no response	5.6143%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	55.7597%	
TOTAL	2. rarely	29.1536%	
TOTAL	3. occasionally	6.4958%	
TOTAL	4. frequently	3.3046%	
TOTAL	5. no response	5.2864%	
	TOTAL POPULATION	3498760	

QUESTION=10. HOW OFTEN HAVE YOU HEARD VOICES ECHOING?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	56.6668%	
MULTI LINE	2. rarely	37.3848%	
MULTI LINE	3. occasionally	4.4064%	
MULTI LINE	4. frequently	1.2816%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	57.4759%	
SINGLE LINE	2. rarely	27.4913%	
SINGLE LINE	3. occasionally	8.4720%	
SINGLE LINE	4. frequently	1.4108%	
SINGLE LINE	5. no response	5.1500%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	57.4263%	
TOTAL	2. rarely	28.0973%	
TOTAL	3. occasionally	8.2229%	
TOTAL	4. frequently	1.4029%	
TOTAL	5. no response	4.8505%	
	TOTAL POPULATION	3498760	

QUESTION=11. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	47.4775%	
MULTI LINE	2. rarely	32.2211%	
MULTI LINE	3. occasionally	11.6264%	
MULTI LINE	4. frequently	8.4145%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	52.4860%	
SINGLE LINE	2. rarely	25.5073%	
SINGLE LINE	3. occasionally	13.0577%	
SINGLE LINE	4. frequently	4.4008%	
SINGLE LINE	5. no response	4.5482%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	52.1792%	
TOTAL	2. rarely	25.9186%	
TOTAL	3. occasionally	12.9701%	
TOTAL	4. frequently	4.6466%	
TOTAL	5. no response	4.2855%	
	TOTAL POPULATION	3498760	

QUESTION=12. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	58.1589%	
MULTI LINE	2. rarely	26.7372%	
MULTI LINE	3. occasionally	3.6213%	
MULTI LINE	4. frequently	8.4145%	
MULTI LINE	5. no response	3.0681%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	52.9388%	
SINGLE LINE	2. rarely	27.3746%	
SINGLE LINE	3. occasionally	10.3721%	
SINGLE LINE	4. frequently	2.5402%	
SINGLE LINE	5. no response	6.7743%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	53.2585%	
TOTAL	2. rarely	27.3356%	
TOTAL	3. occasionally	9.9586%	
TOTAL	4. frequently	2.9000%	
TOTAL	5. no response	6.5473%	
	TOTAL POPULATION	3498760	

QUESTION=13. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	64.6763%	
MULTI LINE	2. rarely	33.3137%	
MULTI LINE	3. occasionally	0.5033%	
MULTI LINE	4. frequently	1.2463%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	62.2066%	
SINGLE LINE	2. rarely	22.5385%	
SINGLE LINE	3. occasionally	8.8668%	
SINGLE LINE	4. frequently	1.2284%	
SINGLE LINE	5. no response	5.1597%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	62.3578%	
TOTAL	2. rarely	23.1985%	
TOTAL	3. occasionally	8.3546%	
TOTAL	4. frequently	1.2295%	
TOTAL	5. no response	4.8596%	
	TOTAL POPULATION	3498760	

QUESTION=14. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	65.4106%	
MULTI LINE	2. rarely	31.5754%	
MULTI LINE	3. occasionally	0.5696%	
MULTI LINE	4. frequently	2.1840%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	66.7606%	
SINGLE LINE	2. rarely	22.5867%	
SINGLE LINE	3. occasionally	5.1496%	
SINGLE LINE	4. frequently	0.5062%	
SINGLE LINE	5. no response	4.9970%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	66.6779%	
TOTAL	2. rarely	23.1373%	
TOTAL	3. occasionally	4.8690%	
TOTAL	4. frequently	0.6090%	
TOTAL	5. no response	4.7068%	
	TOTAL POPULATION	3498760	

QUESTION=15. HOW OFTEN WAS THE LINE DEAD UPON PICKING UP THE PHONE?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	68.7308%	
MULTI LINE	2. rarely	23.9560%	
MULTI LINE	3. occasionally	5.8654%	
MULTI LINE	4. frequently	1.1873%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	53.9821%	
SINGLE LINE	2. rarely	22.7385%	
SINGLE LINE	3. occasionally	12.1570%	
SINGLE LINE	4. frequently	6.4640%	
SINGLE LINE	5. no response	4.6584%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	54.8855%	
TOTAL	2. rarely	22.8131%	
TOTAL	3. occasionally	11.7716%	
TOTAL	4. frequently	6.1408%	
TOTAL	5. no response	4.3890%	
	TOTAL POPULATION	3498760	

QUESTION=16. HOW OFTEN HAVE YOU REACHED A NUMBER NOT DIALED?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	75.4081%	
MULTI LINE	2. rarely	20.4490%	
MULTI LINE	3. occasionally	3.1053%	
MULTI LINE	4. frequently	0.7771%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	56.9292%	
SINGLE LINE	2. rarely	27.6705%	
SINGLE LINE	3. occasionally	8.6476%	
SINGLE LINE	4. frequently	2.4827%	
SINGLE LINE	5. no response	4.2701%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	58.0611%	
TOTAL	2. rarely	27.2281%	
TOTAL	3. occasionally	8.3081%	
TOTAL	4. frequently	2.3782%	
TOTAL	5. no response	4.0245%	
	TOTAL POPULATION	3498760	

QUESTION=17. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	57.3522%	
MULTI LINE	2. rarely	36.3492%	
MULTI LINE	3. occasionally	4.5447%	
MULTI LINE	4. frequently	1.4934%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	61.4470%	
SINGLE LINE	2. rarely	22.8632%	
SINGLE LINE	3. occasionally	9.9502%	
SINGLE LINE	4. frequently	1.4278%	
SINGLE LINE	5. no response	4.3118%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	61.1961%	
TOTAL	2. rarely	23.6893%	
TOTAL	3. occasionally	9.6191%	
TOTAL	4. frequently	1.4318%	
TOTAL	5. no response	4.0637%	
	TOTAL POPULATION	3498760	

QUESTION=18. HOW OFTEN DID YOU HEAR AN "ALL CIRCUITS ARE BUSY" RECORDING OR A FAST BU

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	42.5041%	
MULTI LINE	2. rarely	38.2119%	
MULTI LINE	3. occasionally	17.1735%	
MULTI LINE	4. frequently	1.8500%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	37.1960%	
SINGLE LINE	2. rarely	34.0557%	
SINGLE LINE	3. occasionally	17.4018%	
SINGLE LINE	4. frequently	6.4551%	
SINGLE LINE	5. no response	4.8913%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	37.5212%	
TOTAL	2. rarely	34.3103%	
TOTAL	3. occasionally	17.3879%	
TOTAL	4. frequently	6.1730%	
TOTAL	5. no response	4.6077%	
	TOTAL POPULATION	3498760	

QUESTION=19. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	24.7483%	
MULTI LINE	2. rarely	61.4662%	
MULTI LINE	3. occasionally	11.7226%	
MULTI LINE	4. frequently	1.8025%	
MULTI LINE	5. no response	0.2605%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	39.6315%	
SINGLE LINE	2. rarely	34.9712%	
SINGLE LINE	3. occasionally	15.6936%	
SINGLE LINE	4. frequently	4.6046%	
SINGLE LINE	5. no response	5.0991%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	38.7199%	
TOTAL	2. rarely	36.5941%	
TOTAL	3. occasionally	15.4504%	
TOTAL	4. frequently	4.4329%	
TOTAL	5. no response	4.8028%	
	TOTAL POPULATION	3498760	

QUESTION=20. HOW MANY LOCAL TOLL CALLS HAVE YOU MADE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. none	7.5226%	
MULTI LINE	2. 6 to 10	16.8463%	
MULTI LINE	3. 11 to 30	29.4206%	
MULTI LINE	4. more than 30	42.2902%	
MULTI LINE	5. no response	3.9203%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. none	26.5927%	
SINGLE LINE	2. 6 to 10	37.6147%	
SINGLE LINE	3. 11 to 30	16.6657%	
SINGLE LINE	4. more than 30	11.7864%	
SINGLE LINE	5. no response	7.3405%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. none	25.4246%	
TOTAL	2. 6 to 10	36.3425%	
TOTAL	3. 11 to 30	17.4470%	
TOTAL	4. more than 30	13.6549%	
TOTAL	5. no response	7.1310%	
	TOTAL POPULATION	3498760	

QUESTION=21. HOW OFTEN HAVE YOU NOTICED STATIC OR NOISE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	33.0083%	
MULTI LINE	2. rarely	38.4849%	
MULTI LINE	3. occasionally	15.3381%	
MULTI LINE	4. frequently	9.5839%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	36.0695%	
SINGLE LINE	2. rarely	26.0633%	
SINGLE LINE	3. occasionally	9.6348%	
SINGLE LINE	4. frequently	4.6894%	
SINGLE LINE	5. no response	23.5430%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	35.8820%	
TOTAL	2. rarely	26.8242%	
TOTAL	3. occasionally	9.9842%	
TOTAL	4. frequently	4.9892%	
TOTAL	5. no response	22.3205%	
	TOTAL POPULATION	3498760	

QUESTION=22. HOW OFTEN HAVE YOU NOTICED VOICES FADING IN AND OUT IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	70.7676%	
MULTI LINE	2. rarely	17.3320%	
MULTI LINE	3. occasionally	7.2191%	
MULTI LINE	4. frequently	1.0965%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	48.8867%	
SINGLE LINE	2. rarely	19.7008%	
SINGLE LINE	3. occasionally	5.2414%	
SINGLE LINE	4. frequently	2.3953%	
SINGLE LINE	5. no response	23.7758%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	50.2270%	
TOTAL	2. rarely	19.5557%	
TOTAL	3. occasionally	5.3625%	
TOTAL	4. frequently	2.3158%	
TOTAL	5. no response	22.5390%	
	TOTAL POPULATION	3498760	

QUESTION=23. HOW OFTEN HAVE YOU HEARD VOICES ECHOING IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	59.7530%	
MULTI LINE	2. rarely	30.4482%	
MULTI LINE	3. occasionally	5.0296%	
MULTI LINE	4. frequently	0.4060%	
MULTI LINE	5. no response	4.3632%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	48.1527%	
SINGLE LINE	2. rarely	21.2502%	
SINGLE LINE	3. occasionally	5.6439%	
SINGLE LINE	4. frequently	1.0785%	
SINGLE LINE	5. no response	23.8747%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	48.8633%	
TOTAL	2. rarely	21.8136%	
TOTAL	3. occasionally	5.6063%	
TOTAL	4. frequently	1.0373%	
TOTAL	5. no response	22.6795%	
	TOTAL POPULATION	3498760	

QUESTION=24. HOW OFTEN HAVE YOU NOT HEARD THE OTHER PARTY IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	59.3216%	
MULTI LINE	2. rarely	20.6252%	
MULTI LINE	3. occasionally	8.3142%	
MULTI LINE	4. frequently	8.1541%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	46.6198%	
SINGLE LINE	2. rarely	19.8110%	
SINGLE LINE	3. occasionally	7.3249%	
SINGLE LINE	4. frequently	2.4464%	
SINGLE LINE	5. no response	23.7978%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	47.3979%	
TOTAL	2. rarely	19.8609%	
TOTAL	3. occasionally	7.3855%	
TOTAL	4. frequently	2.7960%	
TOTAL	5. no response	22.5597%	
	TOTAL POPULATION	3498760	

QUESTION=25. HOW OFTEN HAS THE OTHER PARTY NOT HEARD YOU IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	57.2355%	
MULTI LINE	2. rarely	28.6626%	
MULTI LINE	3. occasionally	2.3629%	
MULTI LINE	4. frequently	8.1541%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	43.6862%	
SINGLE LINE	2. rarely	24.3788%	
SINGLE LINE	3. occasionally	5.8899%	
SINGLE LINE	4. frequently	1.8085%	
SINGLE LINE	5. no response	24.2366%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	44.5161%	
TOTAL	2. rarely	24.6412%	
TOTAL	3. occasionally	5.6738%	
TOTAL	4. frequently	2.1972%	
TOTAL	5. no response	22.9716%	
	TOTAL POPULATION	3498760	

QUESTION=26. HOW OFTEN HAVE YOU HEARD OTHER VOICES ON THE LINE IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	61.8474%	
MULTI LINE	2. rarely	31.8689%	
MULTI LINE	3. occasionally	1.5146%	
MULTI LINE	4. frequently	1.1843%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	55.6300%	
SINGLE LINE	2. rarely	14.3597%	
SINGLE LINE	3. occasionally	4.5992%	
SINGLE LINE	4. frequently	1.5145%	
SINGLE LINE	5. no response	23.8967%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	56.0108%	
TOTAL	2. rarely	15.4322%	
TOTAL	3. occasionally	4.4102%	
TOTAL	4. frequently	1.4942%	
TOTAL	5. no response	22.6526%	
	TOTAL POPULATION	3498760	

QUESTION=27. HOW OFTEN HAVE YOU BEEN DISCONNECTED WHILE TALKING IN THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	62.6512%	
MULTI LINE	2. rarely	29.4938%	
MULTI LINE	3. occasionally	1.3771%	
MULTI LINE	4. frequently	1.0965%	
MULTI LINE	5. no response	5.3813%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	50.8891%	
SINGLE LINE	2. rarely	20.4838%	
SINGLE LINE	3. occasionally	4.0091%	
SINGLE LINE	4. frequently	0.6022%	
SINGLE LINE	5. no response	24.0157%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	51.6096%	
TOTAL	2. rarely	21.0357%	
TOTAL	3. occasionally	3.8479%	
TOTAL	4. frequently	0.6325%	
TOTAL	5. no response	22.8743%	
	TOTAL POPULATION	3498760	

QUESTION=28. HOW OFTEN WAS THERE A BUSY SIGNAL OR RECORDING WHILE STILL DIALING IN TH

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	71.1819%	
MULTI LINE	2. rarely	22.4159%	
MULTI LINE	3. occasionally	1.6331%	
MULTI LINE	4. frequently	1.1843%	
MULTI LINE	5. no response	3.5849%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	50.4847%	
SINGLE LINE	2. rarely	17.2224%	
SINGLE LINE	3. occasionally	4.9508%	
SINGLE LINE	4. frequently	2.1911%	
SINGLE LINE	5. no response	25.1510%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	51.7525%	
TOTAL	2. rarely	17.5406%	
TOTAL	3. occasionally	4.7476%	
TOTAL	4. frequently	2.1294%	
TOTAL	5. no response	23.8300%	
	TOTAL POPULATION	3498760	

QUESTION=29. HOW OFTEN DID YOU HEAR "ALL CIRCUITS ARE BUSY" RECORDING OR A FAST BUSY

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	47.9855%	
MULTI LINE	2. rarely	40.3657%	
MULTI LINE	3. occasionally	4.9767%	
MULTI LINE	4. frequently	2.6193%	
MULTI LINE	5. no response	4.0528%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	37.3925%	
SINGLE LINE	2. rarely	24.2941%	
SINGLE LINE	3. occasionally	10.3707%	
SINGLE LINE	4. frequently	3.8122%	
SINGLE LINE	5. no response	24.1305%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	38.0413%	
TOTAL	2. rarely	25.2785%	
TOTAL	3. occasionally	10.0403%	
TOTAL	4. frequently	3.7391%	
TOTAL	5. no response	22.9007%	
	TOTAL POPULATION	3498760	

QUESTION=30. HOW OFTEN DID YOU REDIAL BECAUSE YOUR CALL DID NOT GO THROUGH IN THE LAS

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. never	43.4049%	
MULTI LINE	2. rarely	48.6090%	
MULTI LINE	3. occasionally	2.9078%	
MULTI LINE	4. frequently	0.7151%	
MULTI LINE	5. no response	4.3632%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. never	37.6014%	
SINGLE LINE	2. rarely	26.6062%	
SINGLE LINE	3. occasionally	8.5294%	
SINGLE LINE	4. frequently	2.8135%	
SINGLE LINE	5. no response	24.4494%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. never	37.9569%	
TOTAL	2. rarely	27.9540%	
TOTAL	3. occasionally	8.1850%	
TOTAL	4. frequently	2.6850%	
TOTAL	5. no response	23.2191%	
	TOTAL POPULATION	3498760	

QUESTION=31. WERE THE OFFICE PERSONNEL COURTEOUS WHILE ASSISTING YOU?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. no contacts in past 3 month	24.6925%	
MULTI LINE	2. yes	73.3507%	
MULTI LINE	3. no	1.1785%	
MULTI LINE	4. no response	0.7783%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. no contacts in past 3 month	52.5669%	
SINGLE LINE	2. yes	36.9429%	
SINGLE LINE	3. no	3.8963%	
SINGLE LINE	4. no response	6.5939%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. no contacts in past 3 month	50.8595%	
TOTAL	2. yes	39.1730%	
TOTAL	3. no	3.7298%	
TOTAL	4. no response	6.2377%	
	TOTAL POPULATION	3498760	

QUESTION=32. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OFFICE PERSONNEL?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	63.8585%	
MULTI LINE	2. no	12.6504%	
MULTI LINE	3. no response	23.4911%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	38.8989%	
SINGLE LINE	2. no	6.2758%	
SINGLE LINE	3. no response	54.8253%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	40.4277%	
TOTAL	2. no	6.6663%	
TOTAL	3. no response	52.9060%	
	TOTAL POPULATION	3498760	

QUESTION=33. WERE THE OPERATORS COURTEOUS WHILE ASSISTING YOU?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. no contacts in past 3 month	25.7010%	
MULTI LINE	2. yes	56.0449%	
MULTI LINE	3. no	7.3422%	
MULTI LINE	4. no response	10.9119%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. no contacts in past 3 month	49.1470%	
SINGLE LINE	2. yes	36.8643%	
SINGLE LINE	3. no	2.4640%	
SINGLE LINE	4. no response	11.5247%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. no contacts in past 3 month	47.7109%	
TOTAL	2. yes	38.0392%	
TOTAL	3. no	2.7628%	
TOTAL	4. no response	11.4872%	
	TOTAL POPULATION	3498760	

QUESTION=34. WERE YOU SATISFIED WITH THE HELP YOU RECEIVED FROM THE OPERATORS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	50.2370%	
MULTI LINE	2. no	17.8293%	
MULTI LINE	3. no response	31.9337%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	41.5434%	
SINGLE LINE	2. no	4.3290%	
SINGLE LINE	3. no response	54.1276%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	42.0759%	
TOTAL	2. no	5.1559%	
TOTAL	3. no response	52.7682%	
	TOTAL POPULATION	3498760	

QUESTION=35. IS YOUR TELEPHONE NUMBER LISTED CORRECTLY WITH YOUR LOCAL COMPANY?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. I have an unlisted number	17.9131%	
MULTI LINE	2. yes	72.8850%	
MULTI LINE	3. no	1.2193%	
MULTI LINE	4. no response	7.9826%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. I have an unlisted number	27.9607%	
SINGLE LINE	2. yes	63.2121%	
SINGLE LINE	3. no	2.3380%	
SINGLE LINE	4. no response	6.4892%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. I have an unlisted number	27.3452%	
TOTAL	2. yes	63.8046%	
TOTAL	3. no	2.2695%	
TOTAL	4. no response	6.5807%	
	TOTAL POPULATION	3498760	

QUESTION=36. HAVE YOU CONTACTED YOUR LOCAL COMPANY FOR INSTALLATION OR REPAIR WORK?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	60.4544%	
MULTI LINE	2. no	35.4860%	
MULTI LINE	3. no response	4.0597%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	15.3704%	
SINGLE LINE	2. no	80.3425%	
SINGLE LINE	3. no response	4.2870%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	18.1320%	
TOTAL	2. no	77.5949%	
TOTAL	3. no response	4.2731%	
	TOTAL POPULATION	3498760	

QUESTION=37. WAS THE WORK COMPLETED ON TIME?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	42.7112%	
MULTI LINE	2. no	17.8538%	
MULTI LINE	3. no response	39.4350%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	14.1948%	
SINGLE LINE	2. no	2.6038%	
SINGLE LINE	3. no response	83.2014%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	15.9415%	
TOTAL	2. no	3.5379%	
TOTAL	3. no response	80.5206%	
	TOTAL POPULATION	3498760	

QUESTION=38. WERE YOU SATISFIED WITH THE WORK?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	41.5945%	
MULTI LINE	2. no	18.9705%	
MULTI LINE	3. no response	39.4350%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	14.8293%	
SINGLE LINE	2. no	1.3833%	
SINGLE LINE	3. no response	83.7874%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	16.4687%	
TOTAL	2. no	2.4606%	
TOTAL	3. no response	81.0707%	
	TOTAL POPULATION	3498760	

QUESTION=39. WERE THE PHONE COMPANY TECHNICIANS COURTEOUS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	59.4970%	
MULTI LINE	2. no	1.0680%	
MULTI LINE	3. no response	39.4350%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	15.2646%	
SINGLE LINE	2. no	0.5402%	
SINGLE LINE	3. no response	84.1952%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	17.9740%	
TOTAL	2. no	0.5725%	
TOTAL	3. no response	81.4535%	
	TOTAL POPULATION	3498760	

QUESTION=40. WAS YOUR MOST RECENT LOCAL TELEPHONE BILL CORRECT?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	67.4425%	
MULTI LINE	2. do not know	26.9994%	
MULTI LINE	3. no	3.6631%	
MULTI LINE	4. no response	1.8950%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	74.9087%	
SINGLE LINE	2. do not know	17.9724%	
SINGLE LINE	3. no	3.6217%	
SINGLE LINE	4. no response	3.4972%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	74.4514%	
TOTAL	2. do not know	18.5253%	
TOTAL	3. no	3.6242%	
TOTAL	4. no response	3.3990%	
	TOTAL POPULATION	3498760	

QUESTION=41. IF YOUR MOST RECENT BILL WAS INCORRECT, HAS THE PROBLEM BEEN RESOLVED?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	4.9190%	
MULTI LINE	2. no	2.7011%	
MULTI LINE	3. no response	92.3799%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	5.9301%	
SINGLE LINE	2. no	2.0253%	
SINGLE LINE	3. no response	92.0446%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	5.8682%	
TOTAL	2. no	2.0667%	
TOTAL	3. no response	92.0651%	
	TOTAL POPULATION	3498760	

QUESTION=42. HOW WOULD YOU RATE YOUR LOCAL PHONE SERVICE FOR THE LAST 30 DAYS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. excellent	34.8026%	
MULTI LINE	2. good	42.7967%	
MULTI LINE	3. adequate	18.0810%	
MULTI LINE	4. poor	1.9083%	
MULTI LINE	5. very poor	0.5164%	
MULTI LINE	6. no response	1.8950%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. excellent	36.0681%	
SINGLE LINE	2. good	37.5565%	
SINGLE LINE	3. adequate	20.5509%	
SINGLE LINE	4. poor	1.0870%	
SINGLE LINE	5. very poor	0.9902%	
SINGLE LINE	6. no response	3.7473%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. excellent	35.9906%	
TOTAL	2. good	37.8775%	
TOTAL	3. adequate	20.3996%	
TOTAL	4. poor	1.1373%	
TOTAL	5. very poor	0.9612%	
TOTAL	6. no response	3.6338%	
	TOTAL POPULATION	3498760	

QUESTION=43. COMPARED WITH THE LAST 6 MONTHS, RATE YOUR SERVICE IN THE LAST 30 DAYS:

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. much better	14.4627%	
MULTI LINE	2. somewhat better	4.5692%	
MULTI LINE	3. about the same	68.4750%	
MULTI LINE	4. somewhat worse	10.3229%	
MULTI LINE	5. much worse	0.1104%	
MULTI LINE	6. no response	2.0599%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. much better	4.4376%	
SINGLE LINE	2. somewhat better	6.6150%	
SINGLE LINE	3. about the same	83.2062%	
SINGLE LINE	4. somewhat worse	3.0120%	
SINGLE LINE	5. much worse	0.5556%	
SINGLE LINE	6. no response	2.1736%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. much better	5.0517%	
TOTAL	2. somewhat better	6.4897%	
TOTAL	3. about the same	82.3038%	
TOTAL	4. somewhat worse	3.4599%	
TOTAL	5. much worse	0.5283%	
TOTAL	6. no response	2.1666%	
	TOTAL POPULATION	3498760	

QUESTION=44. WHAT IS YOUR OVERALL SATISFACTION WITH YOUR LOCAL TELEPHONE COMPANY?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. very satisfied	48.7490%	
MULTI LINE	2. somewhat satisfied	23.1611%	
MULTI LINE	3. neither satisfied nor disat	16.7189%	
MULTI LINE	4. somewhat disatisfied	10.3229%	
MULTI LINE	5. very disatisfied	0.1724%	
MULTI LINE	6. no response	0.8756%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. very satisfied	47.1980%	
SINGLE LINE	2. somewhat satisfied	26.8754%	
SINGLE LINE	3. neither satisfied nor disat	16.8127%	
SINGLE LINE	4. somewhat disatisfied	4.9781%	
SINGLE LINE	5. very disatisfied	1.3736%	
SINGLE LINE	6. no response	2.7623%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. very satisfied	47.2930%	
TOTAL	2. somewhat satisfied	26.6479%	
TOTAL	3. neither satisfied nor disat	16.8069%	
TOTAL	4. somewhat disatisfied	5.3055%	
TOTAL	5. very disatisfied	1.3000%	
TOTAL	6. no response	2.6467%	
	TOTAL POPULATION	3498760	

QUESTION=45. IN THE LAST THREE YEARS HAVE YOU HAD OTHER PHONE SERVICE PROVIDERS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	16.4137%	
MULTI LINE	2. no	82.6620%	
MULTI LINE	3. no response	0.9243%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	24.8610%	
SINGLE LINE	2. no	70.8165%	
SINGLE LINE	3. no response	4.3225%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	24.3435%	
TOTAL	2. no	71.5421%	
TOTAL	3. no response	4.1143%	
	TOTAL POPULATION	3498760	

QUESTION=46. RATE THE SERVICE OF PRESENT PROVIDER, COMPARED WITH PREVIOUS PROVIDERS

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. much better now	2.4829%	
MULTI LINE	2. somewhat better now	2.7148%	
MULTI LINE	3. about the same	7.9482%	
MULTI LINE	5. much worse now	8.6989%	
MULTI LINE	6. no opinion	7.3422%	
MULTI LINE	7. no response	70.8131%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. much better now	4.8084%	
SINGLE LINE	2. somewhat better now	3.0184%	
SINGLE LINE	3. about the same	20.3490%	
SINGLE LINE	4. somewhat worse now	1.6675%	
SINGLE LINE	5. much worse now	1.3536%	
SINGLE LINE	6. no opinion	1.9380%	
SINGLE LINE	7. no response	66.8652%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. much better now	4.6659%	
TOTAL	2. somewhat better now	2.9998%	
TOTAL	3. about the same	19.5894%	
TOTAL	4. somewhat worse now	1.5653%	
TOTAL	5. much worse now	1.8035%	
TOTAL	6. no opinion	2.2690%	
TOTAL	7. no response	67.1070%	
	TOTAL POPULATION	3498760	

QUESTION=47. ARE YOU AWARE OF LIFELINE TELEPHONE RATES FOR LOW INCOME CUSTOMERS?

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. yes	80.6920%	
MULTI LINE	2. no	17.1241%	
MULTI LINE	3. no response	2.1839%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. yes	77.7916%	
SINGLE LINE	2. no	15.4058%	
SINGLE LINE	3. no response	6.8026%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. yes	77.9692%	
TOTAL	2. no	15.5111%	
TOTAL	3. no response	6.5197%	
	TOTAL POPULATION	3498760	

QUESTION=48. YOUR SEX IS:

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. male	55.3183%	
MULTI LINE	2. female	40.0594%	
MULTI LINE	3. no response	4.6224%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. male	44.1256%	
SINGLE LINE	2. female	53.4301%	
SINGLE LINE	3. no response	2.4443%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. male	44.8112%	
TOTAL	2. female	52.6111%	
TOTAL	3. no response	2.5777%	
	TOTAL POPULATION	3498760	

QUESTION=49. YOUR AGE IS:

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. under 36	6.2080%	
MULTI LINE	2. 36 to 50	49.8974%	
MULTI LINE	3. over 50	39.6446%	
MULTI LINE	4. no response	4.2500%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. under 36	13.3666%	
SINGLE LINE	2. 36 to 50	24.5435%	
SINGLE LINE	3. over 50	58.8924%	
SINGLE LINE	4. no response	3.1976%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. under 36	12.9281%	
TOTAL	2. 36 to 50	26.0965%	
TOTAL	3. over 50	57.7134%	
TOTAL	4. no response	3.2620%	
	TOTAL POPULATION	3498760	

QUESTION=50. THE NUMBER OF PEOPLE IN YOUR HOUSEHOLD IS:

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. 1 to 2	28.0389%	
MULTI LINE	2. 3 to 4	22.8069%	
MULTI LINE	3. 5 or more	34.4414%	
MULTI LINE	4. no response	14.7128%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. 1 to 2	64.7387%	
SINGLE LINE	2. 3 to 4	22.0676%	
SINGLE LINE	3. 5 or more	8.0738%	
SINGLE LINE	4. no response	5.1200%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. 1 to 2	62.4907%	
TOTAL	2. 3 to 4	22.1128%	
TOTAL	3. 5 or more	9.6889%	
TOTAL	4. no response	5.7075%	
	TOTAL POPULATION	3498760	

QUESTION=51. YOUR FAMILY INCOME IS:

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	2. $22,701 to $60,000	6.6002%	
MULTI LINE	3. over $60,000	4.6720%	
MULTI LINE	4. no response	88.7278%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. less than $22,700	17.3804%	
SINGLE LINE	2. $22,701 to $60,000	16.7754%	
SINGLE LINE	3. over $60,000	16.6213%	
SINGLE LINE	4. no response	49.2228%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. less than $22,700	16.3158%	
TOTAL	2. $22,701 to $60,000	16.1522%	
TOTAL	3. over $60,000	15.8894%	
TOTAL	4. no response	51.6426%	
	TOTAL POPULATION	3498760	

QUESTION=52. HOW MUCH WAS CHARGED ON YOUR LAST TELEPHONE BILL FOR LOCAL MONTHLY SERVI

SERVICETYPE	RESPONSE	BTN_WEIGHTD_DISTR	
MULTI LINE	1. less than $15	1.3204%	
MULTI LINE	2. $15 to $30	7.5026%	
MULTI LINE	3. $30 to $50	6.6554%	
MULTI LINE	4. over $50	75.0000%	
MULTI LINE	5. no response	9.5215%	
	MULTI LINE       POPULATION	214310	
SINGLE LINE	1. less than $15	9.7833%	
SINGLE LINE	2. $15 to $30	36.5254%	
SINGLE LINE	3. $30 to $50	26.2417%	
SINGLE LINE	4. over $50	23.6089%	
SINGLE LINE	5. no response	3.8407%	
	SINGLE LINE      POPULATION	3284450	
TOTAL	1. less than $15	9.2649%	
TOTAL	2. $15 to $30	34.7477%	
TOTAL	3. $30 to $50	25.0420%	
TOTAL	4. over $50	26.7567%	
TOTAL	5. no response	4.1887%	
	TOTAL POPULATION	3498760