The following are a list of 4 activities of Edison

ACTIVITIES IN METERING

1.0 Asset Management

1.1 Purchase
1.1.1 Bid evaluation
1.1.2 Contract Administration
1.1.3 forecasting
1.1.4 Inventory Management
1.1.5 Materials Handling
1.1.6 Review Requisitions
1.1.7 Certification
1.1.8 Q/A Testing

1.2 Installations
1.2.1 Custom Design (where necessary
1.2.2 Deliveries
1.2.3 Materials Handling
1.2.4 Installation
1.2.5 Verification

1.3 Maintenance
1.3.1 Repair
1.3.2 Field Accuracy Testing (calibration)
1.3.3 Return Defects to Manufacturer

1.4 Removal
1.4.1 Withdrawal of device(s)
1.4.2 Investment Recovery

2.0 Operations

2.1 Data Acquisition
2.1.1 Manual Meter Reading
2.1.2 Van-based Meter Reading (Offsite)
2.1.3 Automated (phone-based) Meter Reading

2.2 Data Manipulation
2.2.1 Data Validation/Verification
2.2.2 Data Estimation

2.3 Data Delivery
2.3.1 Packaging of Data into a usable format

BILLING

1.0 Bill calculation
1.1 Rate Administration
1.2 Rate Factor Maintenance
1.3 Rate application to usage data
2.0 Bill Consolidation/Preparation

2.1 Establishment and Maintenance of the Customer Account Structure
2.1.1 Singlet
2.1.2 Summarization

2.2 Import of Payment and relevant Credit Information
2.2.1 Electronic
2.2.2 Paper Draft/Check

2.3 Establishment of the Accounts Receivable
Reporting of Accounts Receivable

2.4 Creation of the Bill Image
2.4.1 Electronic
2.4.2 Manual

2.5 Transmitting of Consolidated Bill Information

3.0 Bill Delivery

3.1 Statement Printing
3.1.1 Bill Message Management

3.2 Inserting
3.2.1 Mandated
3.2.2 Discretionary

3.3 Mailing

3.4 Alternatives to US Mail
3.4.1 Electronic Data Interchange
3.4.2 Diskette Billing

4.0 Exception Processing

4.1 Adjustments

4.2 Corrections

4.3 Returned Mail

4.4 Usage comparison/analysis

4.5 Routine Billing Failures

Customer Service and Support

1.0 Turn On

1.1 Customer request to energize residential, commercial, industrial or agricultural meter and/or establish account for customer

1.2 Determination of security requirement account

1.3 Obtain meter read and/or energize meter

1.4 Interview customer and populate customer information system

1.5 Bill process initiated

2.0 Turn Off

2.1 Customer request to de-energize residential, commercial, industrial or agricultural meter and/or close billing account

3.0 Billing Inquiry

3.1 Customer inquiry regarding bill

3.2 Assessment of area of inquiry

3.3 Determination of need for field investigation

3.4 Based on scenario, closure or additional customer interface

4.0 Meter Installation

4.1 Customer request for electric service at new account site

4.2 Interview customer and populate customer information system

5.0 Meter Removal

5.1 Customer request for electric service removal

5.2 Interview customer and populate customer information system

6.0 Outage

6.1 Customer notification of outage
- no electricity
- partial electricity
- flickering lights/fluctuating power at site

6.2 Interview customer and populate customer information system

6.3 Dispatch to field personnel for problem assessment if applicable

7.0 Reconnect

7.1 Customer request for reconnection of electric service

7.2 Interview customer and populate customer information system

7.3 Dispatch of field personnel for completion

8.0 Extension

8.1 Customer request for change in due date of bill

8.2 Request for division of amount owed into multiple payments

9.0 Payment Arrangements

9.1 Risk evaluation made using credit policy

9.2 Extension and/or payment arrangements granted or denied based on risk assessment

10.0 Added Facilities Assistance

10.1 Assessment of existing service levels and needs

10.2 Assessment of proposed service levels for future needs

10.3 Scope of work determination for necessary facilities
- includes engineering analyses by Distribution Business
Unit personnel as well as CSBU personnel

10.4 Cost estimates for added facilities and any necessary support
10.4.1 Upfront costs
10.4.2 Necessary maintenance

10.5 Develop payment options for facilities
10.5.1 Financing options
10.5.2 Bill payments
10.5.3 Other

11.0 Information and Education

11.1 Seminars and Workshops

11.2 Fact Sheets

11.3 Bill Inserts

11.4 Equipment Demonstrations

11.5 Regional Energy Efficiency centers

11.6 On-site Audits Personnel

11.7 24-hour General Information
- telephone
- internet

12.0 Audits

12.1 General Energy Efficiency Audits

12.2 Engineering and Technical Assistance

13.0 Rebates

13.1 Manufacturerís Rebates

13.2 SERP

13.3 Customer Specific Rebates

14.0 Measurement and Evaluation

14.1 Program Evaluation

14.2 Standardization of impacts

14.3 Customer Satisfaction

15.0 Low Income Energy Efficiency Services

15.1 Direct Assistance Programs

16.0 Rate and Billing Analyses

16.1 Mass billing analyses through use of the Customer Billing System

16.2 Scenario billing analyses - based upon customer load profile changes with changes in customer rates

17.0 Electric Service Issues

17.1 New Facilities and Expansion
17.1.1 Assessment of existing customer service levels and quality
17.1.2 Assessment of existing system capabilities
17.1.3 Assessment of proposed service levels and hardware (e.g., meters, service drops, etc.) for future needs - coordinator with district planning departments
17.1.4 Cost estimates for added facilities and any necessary support

18.0 Power Quality Assistance

18.1 SCE facilities inspections

18.2 Coordination with district planning departments

18.3 Possible engineering and design analyses

19.0. Miscellaneous Orders

19.1 Request for information or service

19.2 Replacement of noisy meter

19.3 Meter reading schedule

19.4 Edison lock installation

19.5 Update of customer mailing address and phone number

19.6 Access arrangement

19.7 Remote meter reading

19.8 Rate schedules

Credit/Collections and Payment Processing

1.0 Security Accounts

1.1 Risk Assessment

1.2 Secure Account (Deposit, Letter of Credit, etc.)

2.0 Payment Processing

2.1 Payment Collection

2.2 Payment Posting

2.3 Payment Reconciliation

3.0 Manage Delinquent Payments

3.1 Legal Noticing (Overdue and Final Notices)

3.2 Payment Arrangement Negotiations

3.3 Disconnection for Non-payment

3.4 Reconnection of Service

4.0 Collect Unpaid Closing Bills

4.1 Internal Procedures (Noticing and Internal Matching)

4.2 Collection Agency Coordination

4.3 Credit Bureau Activity (Placement and Dispute Management)