This is the last scheduled meeting of Group "D" for the purpose of discussing issues prior to the October 8 issuance of the first draft of our report. Today's meeting is scheduled for the entire day. The issues the group decided to cover today are Issues #7, #9 and #X, which may or may not take all day to cover. We must also determine final details of report production, such as format, issue (or chapter) draft and pro and con due dates, and communication protocols. If time permits, we should consider discussing further any of the issues on our plate as anyone feels is warranted.

1. Open Meeting

• Select facilitator and note-taker
• Approve or revise Agenda
• Distribute written material

2. Discuss Issue #7, (Customer) Service Quality

3. Discuss Issue #9, Unfair Trade and Marketing Practices

4. Discuss Issue #X, Implementation

1. Discuss Report preparation details

6. Discuss any other issue(s) that need to be covered

7. End Discussion of Issues

• Summarize resolved issues
• Set due dates for submitting written material for report draft

8. Adjourn