Meeting Notes, DAWG-D,
Consumer Protection Working Group, July 11, 1996
The published Agenda was discussed and revised substantially.
1. Customer Privacy (working from 7/10/96 Draft by Rich Jarvinen)
a) editing phase -- getting factual information (Section 1 - 4)
b) Section 5 - assignments to write positions with pros/cons.
These pieces should be sent to Rich Jarvinen, SDG&E by close of business
July 19, 1996.
It was noted that everything has to be into the DAWG report as a
whole by July 30. A draft will be distributed by August 1. August 8th is
the last day the DAWG Coordinating Committee with accept substantive
comments.
The following writing assignments were made:
Section
5.1 Generation Service Provider
5.1.1
5.1.2 Carl Silsbee, SCE
5.2 Information Access Equality
5.2.1
5.2.2 Rich Jarvinen, SDG&E
5.3 Access to Electricity Retailer's Customer-Specific Information
5.3.1 Lorenzo Kristov, CEC
5.3.2 Nancy Day, NEV (Add "customer-specific" to title
of this section.)
5.4 Proprietary Information Positions
5.4.1 Steve Linsey, DRA
5.4.2 Carl Silsbee, SCE conferring with SoCalGas
5.4.3 Rich Jarvinen, SDG&E
5.5 Standards for Releasing Customer-Specific Information
5.5.1 Different Standards
5.5.2 Opt-Out Lorenzo Kristov, CEC and Carl Silsbee, SCE
5.5.3 Opt-In Lorenzo Kristov, CEC and Carl
Silsbee, SCE
There was some discussion on the use of the terms "personal" and
"customer specific". Anthony Mazy, DRA is putting together a glossary.
Parties were encouraged to submit their definitions of these terms to him
for inclusion in the glossary.
Steve Linsey will write up something on the design of an "opt-in"
procedure. (Access to information to facilitate market opening on 1/1/98.)
5.6 Move this section to 5.3
Lorenzo Kristov and Rich Jarvinen will handle.
5.7 Price Charged by UDCs for Customer Information
5.7.1 (at cost) Lorenzo Kristov
5.7.2 (at market) Lorenzo Kristov
5.7.3 (no charge) Michael Shames, UCAN
5.8 Disposition of Revenues from UDC Sale of Customer Information
5.8.1 Steve Linsey, DRA
5.8.2 Carl Silsbee, SCE
5.8.3 Steve Linsey, DRA
5.9 Information Clearing House
Lorenzo Kristov, CEC (whole section)
5.10 UDC Role IN Administering Information Accessibility
Lorenzo Kristov, CEC (whole section)
5.11 Proposed Language for Commission or Legislature Use in
Drafting Customer-Specific Information Access Guidelines for Electric
Utilities.
Rich Jarvinen, SDG&E and Lorenzo Kristov, CEC.
People were referred to the handout from the CEC/Jaske and Kristov
"Release of Customer Data to Facilitate 1/1/98 Opening of Direct Access."
as discussed in DAWG-B.
Section 1 through 4 of 7/10/96 Jarvinen draft should be factually
based. If you find errors or have other comments, send to Rich Jarvinen as
soon as possible.
2) Registration and Redress. (Referring to Michael Shames, 7/8/96
document on this topic.)
The underlining on the handout provided in the meeting highlights
the changes from the previous document. Unfortunately, this underlining
did not come out on the web or via email. Main changes were in section
4.1.1 (3rd and 4th paragraphs), section 4.1.1.1 was added, and 4.1.2 d
there were changes.
There were also a few changes to the "Consumer Principles" document
in sections VII, IX and X. For next meeting, focus on bracketed
material.
3) Writing Assignments for Consumer Protection Portions of main DAWG 8/30
Report (Refer to DAWG August 30, 1996 Report Outline, done on 7-8-96)
Section
4.3 Consumer Education Programs
Michael Shames, UCAN
7.2 Market Rules: General Requirements for All Market Participants
Lorenzo Kristov, overall coordination
Anthony Mazy (7.2.3)
7.4 Market Rules: UDC Requirements
Mack McKay, SDG&E overall coordination
7.4.1 Jay Morse, DRA
7.4.2 Lorenzo Kristov, CEC
7.5 Market Rules: Marketer, Aggregator, Broker Requirements
7.5.1 Certification Michael Shames, UCAN
7.5.2 Registration, Michael Shames, UCAN
8.3.3 Termination of service
Michael Shames, UCAN
9.0 Customer Contact
Mack McKay, SDG&E
10 Access to Customer Information
Rich Jarvinen, SDG&E overall coordination. See section 1
of these notes for further detail.
14.0 Consumer Education
14.1, 14.2, 14.3 Michael Shames, UCAN
14.4 Mary Cooper, DRA
15.0 Consumer's Right to Choice
15.1 Michael Shames, UCAN
15.2 Addressed in section 10
15.3
15.4
` 15.5 Barriers to Choice
15.5.1 Michael Shames, UCAN
15.5.2 & 3 Mack McKay, SDG&E and
Susan Brown, Latino Issues Forum
16.0 Consumer Protection
16.1 Fair Dealing
16.1.1, 16.1.2, 16.1.3 Susan Brown, Latino Issues
Forum (tentatively, subject to checking with her.)
16.1.4, 16.1.5 no assignment
16.2 Michael Shames, UCAN
16.3 & 16.4 Move to Section 7.5 (Michael Shames)
16.5 Move to 16.2 above.
17.0 Consumer Participation in Policy
17.1 Lynn Maack, DRA
17.2 Michael Shames, UCAN
17.3 Defer to October 31st report
There was a comment that the glossary being prepared by Anthony
Mazy should be Appendix A.
The group decided to add the consumer principles to Section 2.0 of
this outline.
The group decided to cancel the meeting in San Diego next week on
7/17. There will be instead an informal gathering of whoever happens to be
around. Next official meeting of DAWG-D will be in Sacramento on 7/24/96.
.