Enron Response to UDC Slamming Pet. Mod.

The following is a breif summary of Enron's position on the Joint UDC
Slamming Petition to Modify the Direct Access Tariff:

	Enron will support giving all rate class customers (i.e., large
commercial and industrial customers as well as under 20kW customers) the
ability to cancel a DASR the customer beleives was submitted in error or
without authorization or, not in accordance with the third party
verification and/or 3 day waiting period for those applicable classes.

	Enron will support customers being able to cancel a DASR 
BY WRITING TO THE UDC ONLY.  NO TELEPHONE CALL CANCELLATIONS ARE
POSSIBLE.  THE CUSTOMER MUST SIGN THEIR NAME TO A POST CARD, A LETTER,
EVEN A TEAR-OFF FORM THAT IS PART OF THE UDC DASR NOTIFCATION THE UDCs
SEND OUT TO CUSTOMERS AND ESPs UPON RECEIPT OF DASR AND SCHEDULING OF
THE SWITCH OR DETERMINATION THAT THE DASR IS PENDING ....

Here is the process:

--the UDCs, as ususal, send out DASR Notifications to ESPs and
customers.

--The customer is informed in the DASR Notification that if the customer
believes the DASR is in error the customer should contact the named ESP
at the telephone number provided on the DASR Notification form.

--The customer is also informed that if the customer beleives the DASR
is in error or otherwise unauthorized,  the customer may mail or fax in
a post card or letter (or prehaps a tear-off form at the
bottom of the DASR Notification letter) to the UDC indicating that the
DASR is in error or otherwise improper and the customer wants it
cancelled.  The customer MUST sign the letter/card/form.

--the UDC forwards the information of the customer's written
cancellation request to the ESP

--the UDC does nothing more

--if the ESP and customer work it out, the customer must then
affirmatively CALL OR WRITE the UDC to reactivate the DASR.

--at no time ever may the UDC initiate a call to the customer

--at no time ever may a customer cancel a DASR via a telephone
conversation with the UDC.

=========================++++++++++++++==============
	Please let me know what you think of this proposed variation
upon the Joint UDC proposed modifcations.  Enron is looking to avoid
problems with hard- to- verify and hard to record telephone
conversations and all the issues that may arise such as customer
confusion, allegations of improper influence being exerted, etc.

	It is well recognized that many customer protection rights may
only be preserved by writing: your VISA bills, etc.  This is not a
customer rights barrier. It creates a relatviely unambiguous written
record for the benefit of all parties.

Thank you., Margarte Rostker, cousenl for ENRON.
.