PG&E DA Sample Letter
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Subject: PG&E DA Sample Letter
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From: "Jang, Ronald" <ROJ3@pge.com>
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Date: Mon, 22 Jun 1998 15:34:37 -0700
Attached is a sample copy of PG&E's Customer Notification Letter which is
sent to DA customers who are switching to direct access service, switching
ESPs, or returning to UDC bundled service.
<<Notltr16.doc>>
PG&E does not yet have a standard form customer letter for "rejections." In
most cases, PG&E is not able to identify the customer from the information
provided by the ESP. However, by working collaboratively, PG&E and the ESP
have generally been able to resolve the reason for the DASR rejection.
Notltr16.doc